Guest Operations Specialist - Working Student / Part-time in Berlin bei Blueground

Blueground

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.

We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date - and that's just the beginning. We're now hosting guests in more than 15,000 homes in 32 cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 1,000+ member team located across 17 countries, we've created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We're shaping the future of living, and we want you to be part of that journey.

We are looking for a Guest Operations Specialist (Working Student / Part-time) to join our fast-growing Berlin team.

What you will focus on:

Manage scheduling of issues resolution around our guests, while handling any guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post-maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
Conduct viewings, unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
Be the main point of contact with building management/ owners and 3rd parties or vendor (cleaning, delivery, technicians, suppliers) and our Operations team
Support our Operations Managers in general administrative tasks such as setting up utility accounts for new apartments and troubleshooting issues with existing accounts, mail distribution for the office, and logging in invoices
Order and maintain inventory supplies for our suppliers
Oversee a clean and organized storage unit at all times
Find and work on specific projects such as finding new suppliers
Create or adjust processes in order to improve results
Balance workflow processes with independent on-the-go work and desk-based tasks (e.g., email, slack, G-suite, phone)

What we are looking for:

Fluent in German & English
Currently studying Business Operations or any relevant field
Excellent organizational skills and time management skills.
Problem solver, with the ability to work in a fast-paced and "get the job done" culture
Detail oriented
Confident user of technology (email, slack, G suite)
A positive, driven, upbeat and friendly personality

Your benefits:

Competitive salary
Blueground Stock Option Plan
Flexible paid time off
Enhanced parental leave
Dynamic working environment with talented people
Complimentary accommodation in Blueground locations. Think summer in LA and winter in Dubai!

#LI-hybrid

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok!