About Morgan Stanley
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
About the job
Morgan Stanley is looking for an IT Support Specialist in Frankfurt.
The Frankfurt Workplace Support Services team is responsible for user and infrastructure support. We provide technical support to ~500 users across several divisions, and we now have an opportunity for a Branch Support Specialist. The successful candidate will ideally have experience of providing technical support in a financial services environment and must have a proven track record of delivery in client support and desktop technology. The position requires on-site presence hence remote work is limited.
The successful candidate has a proactive, ambitious and client orientated personality and is fluent in English (speaking and writing).
What will you be doing:
Client services & FloorSupport:
Point of contact for user support
Troubleshooting, analysis and solving of IT incidents/problems reported by users on hardware, OS and generic/global applications
Coordination/escalation/ownership for IT incidents/problems which requires collaboration with global technology teams or local vendors
Coordination, execution of IT client requests like provision of IT Hardware, software deployments or new product requests etc.
Interacting with other support groups (local and global) within the firm across multiple platforms
Infrastructure:
Performing local recurring infrastructure tasks such as network patching
Support global infrastructure teams and execute instructed tasks such as HW installs, changes, break-fix, testing and checkouts
Acting as a local technology lead, assisting infrastructure projects with local impact
Collaborate with global Infrastructure Teams to troubleshoot local incidents/problems
Infrequently, the role requires onsite stays after business hours (evenings, weekends, public holidays) for support coverage and Infrastructure support
Administration:
Documentation of incidents/problems by using the ticket system
Maintain support documentation for knowledge sharing
IT asset management according to operational instructions
What we are looking for:
Experience in a similar role
Comprehensive knowledge of Windows operating systems, IOS, Android, Office 365, PC hardware and Mobile Devices
Strong analytical problem-solving skills
Excellent verbal and written communication skills; ability to frame technical information for a diverse audience
Excellent follow-up skills: must take initiative and stay with problem from beginning to end
Able to operate effectively in a pressurised environment, managing rapidly evolving situations to a satisfactory conclusion.
Proven ability to work independently, as well as in a team environment.
Fluent German (speaking and writing) / advantageous
ITIL Framework / advantageous
Experience in working in an Agile environment / advantageous
MCP/MCSE / advantageous