The advertisement was updated on 14/03/2024
Help us decarbonize the cement and concrete industry.
alcemy was founded to reduce the massive CO2 footprint of the cement and concrete industry. Concrete is humanity's second most used material by volume and its production is responsible for around 8% of global CO2 emissions.
We are changing this! We leverage machine learning to provide smart production control software to the cement and concrete supply chain to improve efficiency and allow for the production of low-carbon cement and concrete at large scale. Our software is used 24/7 in cement and concrete plants to optimize production and reduce carbon emissions today. We are currently enabling our customers to save more than 100 000 tons of CO2 emissions each year and we aim to save 100 million tons per year in 2030.
As a concrete technologist, you will play a central role at alcemy and have a wide range of tasks:
- You will drive projects along the customer journey, from managing pre-sales projects to supporting implementation
- You will design test series to prove the effectiveness and added value of our technology in our customers' concrete projects
- You support us in building convincing business cases based on the test series and findings
- You are the first concrete technology contact for your customers and our development team, to whom you provide feedback from the test series and act as a "translator" for integration into existing control systems
- You train and support our users in working with our product to increase confidence in our software and increase engagement
- You are on the road with our customers, work from home or in our office in Berlin
As a Customer Success Manager at alcemy you have the chance to introduce a new AI-powered product into an industry you know well, that is characterized by long-lasting relationships.
- You are characterized by a high degree of social competence and excellent communication skills
- You have a technical vocational training (e.g. building material tester, construction technician) with several years of professional experience or comparable work experience in the field of concrete
- 2 years of practical experience in the field of concrete technology, E-certificate is a plus
- Experience in quality monitoring including testing of concrete as well as good knowledge of concrete raw materials and their influence on fresh and hardened concrete properties
- Independent and self-reliant way of working and enthusiasm to break new ground
- You can quickly empathize with complex customer needs and challenges and enjoy working closely with customers
- You are able to prioritize and manage multiple projects simultaneously
- You are based in Germany or are willing to relocate to Germany
- High willingness to travel, Turkish or Portuguese native / professional language and good English skills
Within 1 month, you will...
- Go through our onboarding and get to know all team members
- Learn all about our existing products for cement and concrete
Get to know our customers and attend meetings with them
Within 3 months, you will...
- Fully manage your first implementation project with the help of your team members
- Start to take over concrete customer accounts as the main point of contact
- You will test new features before they are released to our customers
- You are a main contact person for concrete technology questions and support the product and your teammates in particular to better understand our customers
You support us in the acquisition of new ready-mix customers
Within 6 months, you will...
- You know the entire customer journey and can look after customers independently
- You will advocate for the needs of our customers internally You provide feedback to our product team and thus support the product development of our ready-mix software
- You are the ambassador of the alcemy product mission and vision for our customers
You can support our customers in realizing added value. To do this, you develop test series and agree on the most important metrics to evaluate success
- A company culture where honesty, professionalism, and integrity run deep with an open feedback culture and regular 1:1 meetings.
- Flat hierarchies, efficient decision-making processes, and an agile company structure.
- Competitive market-rate salary aligned with your experience.
- VSO