Business Desier Customer Interaction in Mülheim an der Ruhr bei ALDI SÜD

Your Job

• Defining and maintaining the operating model for digital initiatives in different ALDI countries, including organisation design, operational business processes, key performance metrics/targets, operating locations and technical solutions
• Defining what structures, roles, processes, interfaces, governance and internal KPIs are required to operate the new services
• Ensuring close alignment with other internal business teams and working with Business Success Management to rollout organisational changes at scale across global and/or national teams
• Maintaining consistency in the design of digital business operations in support of ALDI’s overall customer experience
• Designing new services being introduced for customers at a conceptual (macro) and detailed level
• Prototyping/piloting new services to test their commercial and operational viability
• Identifying improvements to existing business processes based on data and stakeholder feedback

Your Profile

• Able to define the impact on the existing business structure and on process factoring within the new service vision
• Experience in business process mapping, workshop facilitation as well as presentation preparation
• Strong analytical and communication skills and able to anticipate and define what’s needed for a new service to succeed
• Excellent interpersonal skills, including the ability to manage multiple stakeholders and varying priorities
• Thrives within a fast-paced environment with the ability to manage several projects at once
• Worked in agile team environments – being a team player

• Experience of working in digital-related projects or departments would be advantageous
• Utilising problem-solving skills as an integral part of driving projects forward
• Holding a solid grasp of design principles while maintaining a keen affinity for technology