Customer Advisor - German speaking (Hamburg) in Hamburg bei LanguageWire

LanguageWire

Job Description
Are you passionate about sales? Are you motivated by both winning new customers and growing existing while creating great customer experiences? Yes? You should definitely read on!

The role you’ll play

As Customer Advisor for the DACH region, you'll play a key role in driving our growth ambitions for small to medium-sized customers. Your passion for sales and drive to succeed will enable you to proactively identify new business opportunities, navigate customer needs and pain points, and close opportunities to grow the segment.

Your key stakeholders will be the DACH contact persons in your portfolio. You will also collaborate with colleagues outside your team responsible for small- and medium-sized customers in other regions to drive growth across our entire geographical scope. Internally, you will be working closely with our Operations Solutions team together with other relevant colleagues in our Commercial, Finance, and Product & Tech organizations.

The team you’ll be a part of
We are looking for a Customer Advisor to join our team in Hamburg. From here you will also be part of our Customer Success team where you will be closeley collaborating together with four dedicated colleagues and your leader. You will actively be taking part in the team’s growth journey focused on establishing team structures and improving professional and personal capabilities to support our goals.

If you want to make a difference, make it with us by…

• Understanding and articulating LanguageWire's services, capabilities, benefits and competitive advantages and knowing when to involve colleagues for best results
• Outreach and follow up on leads and new customers
• Establishing and developing relationships with small and medium-sized customers
• Convert inbound leads into sales opportunities.
• Pipeline management & forecasting of revenues
• Coordinating internal resources and teams to win client trust and drive revenue
• Live according to defined activity goals of the segment

Desired experience and competencies
What does it take to work for LanguageWire?

What you’ll need to bring

• Practical experience from previous telemarketing, sales and/or customer service roles
• Sales acumen and a commercial driven mindset
• Relevant education within sales, marketing or business administration
• Fluent in English and German – both verbally and written
• Strong willingness to work in a dynamic, innovative and international environment
• An organized and structured way of working
• Ability to work both independently and in teams

This will make you stand out

• Outbound prospecting experience (cold calling, sales meetings, closing)
• Experience from similar roles within the Technology & Language Services Industry
• Proven track record exceeding sales targets

Your colleagues say you

• You are motivated by ambitious goals
• You are proactively engaging in customer dialogues
• You are 100% reliable on customer agreements
• You are a strong, actionable communicator
• You are energetic with a positive mindset
• You are inquisitive and curious

About LanguageWire

Most important things to know about us:
We eliminate language barriers so people understand each other. Everywhere.
We are a tech company
We are an AI company
We are stable, and we are growing

More detail about us:
At LanguageWire, we are leaders in the world of Language Service Providers, but we are cooler than our competitors. Want to know why? Read on. We are fueled by the most advanced technology (AI) and our goal is to make customer's lives easier by simplifying their communication with any audience across the globe.

We are proud of our unique AI technology and our exquisite customer care. We are even prouder of our people. From our language experts, tech nerds, and customer success drivers to the core of heroes in the background. They all have a stake in supporting the delivery of translations, editing, desktop publishing, and other crazy cool multilingual communication services.

We listen and we care. We adapt our solutions to customer needs and integrate them with customer-specific tech stacks, streamlines and automated workflows. All of this while ensuring all data is protected thoroughly in a secure, meteorite-proof infrastructure. Basically, we've got the whole package!

Our culture
Our values drives our behavior
We are curious. We are trustworthy. We are caring. We are ambitious.
At LanguageWire, we are curious and intrigued by what we don’t understand. We believe relationships are based on honesty and responsibility, and being trustworthy reinforces an open, humble, and honest wa