Inside Sales Specialist Customer Success / Sales Service in Köln bei TecAlliance

TecAlliance interconnects entirely global automotive aftermarket data & knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them.

Our Business Unit Data Manager has produced a globally recognized quality standard in the spare parts market. This makes TecAlliance the market leader in Europe and is expanding all over the world. And that´s where you come into the picture. We´re looking for sales service champions who pave the way for our clients from lead to cash. You´re the detail-oriented person that ensures (our / their) customer success.

Your direct lead Fabrizio is excited to welcome you and you´d be joining his team of 25+ colleagues working together across Europe. During the interview, you´ll get to know Shaun as well. He´s the Commercial Business Owner for this BU and is keen to meet you and tell you more about the role at hand.

We're excited to offer a remote work opportunity in Germany at any of our locations, and it's ready for the right candidate (m/f/d) to jump in as soon as they're available. This position is an unlimited full-time employment.

Your role:

• Support all stakeholders from offer to invoicing
• Provide commercial advice to existing and new customers on our products
• Create and coordinate sales documents for order processing
• Manage data and create documentation in the relevant systems
• Drive and secure execution of the defined lead-to-cash process

Your profile:

• Relevant experience in inside sales/customer service/customer success
• Knowledge of common operating systems CRM/ ERP systems and Office 365
• English language skills (at least C1), additionally any other languages from Eastern Europe (i.e. Czech, polish) are beneficial

Benefits

Contracts, Salary, and non-monetary benefits

Contract title: your position is part of our job profile “Sales Service Representative (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

Our fixed base salary is paid within 12 salaries and as extra, you have a 3% variable that is based on company performance

Company pension plan

️Group accident insurance

• ️ Bike leasing

Discounts on our corporate benefits program with a broad range of partners

in case you work on one of our sites, we offer subsidized meals

Location-independency & and flexibility stay with us:

Full Remote: we work fully remotely within Germany and you can work from anywhere; however we have regular on-site team events and you can work at any of our sites in Germany

Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal

‍ Set-up: for this we will provide you with a tailored tech set-up (Dell devices, the standard remote package includes a notebook, 2monitors, headset, mobile phone, mouse + keyboard, docking station)

Vacation: 30 days a year

• ️ Balance job & life: Flexible working hours: you decide where and when you work

OKRs instead of micromanagement: our OKRs ensure that our leadership style is based on results, not the process. Or in other words, we practice extreme ownership.

Culture:

❤️‍ Kununu Top Company 2023: we´re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate

We value ownership, cooperation, entrepreneurial thinking & and self-reflection in order to communicate effectively as ONE team

️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

Come as you are - do you prefer T-shirts over a shirt? Great.

✨Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we´re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team

Note: we´re posting an identical job ad for other locations. That´s the same job, just for different locations.