Customer Engagement Specialist - SIXT+ 100% Home office in Rostock bei SIXT Germany

You are a customer service expert (m/f/d) and complex requests really motivate you? You are a problem solver who enjoys looking after a selected group of customers? Then join the SIXT Service Center as a SIXT+ Customer Engagement Specialist (m/f/d) and provide our customers with a high level of personal support. You have several years of experience in customer service and would like to have a crucial impact on our customer’s loyalty and satisfaction? Perfect, then apply now and get started.

What we offer:

• ABOVE-AVERAGE COMPENSATION: Our employees (m/f/d) receive above-average compensation + performance-related bonus + support with bAV & VML
• PERMANENT EMPLOYMENT CONTRACT: We will hire you for an unlimited period from the start
• ALLOWANCES: For holiday & Sunday work
• PLANNING SECURITY: 30 days vacation & regulated working hours with shift plans approx. 3-4 weeks in advance
• 100% HOME OFFICE: You can work completely remotely from anywhere in German
• FLEXIBLE FLEXTIME ACCOUNT: With build-up of up to 20 minus hours
• THE BEST COLLEAGUES: Comprehensive onboarding & warm working atmosphere + work with your friends and receive 2.000€ (gross) Refer-a-Friend bonus for every hire through your referral
• GREAT EMPLOYEE ADVANTAGES: for SIXT rent, share, ride & SIXT+, car leasing offers as well as discounts with partners for travel, beauty, clothing, etc.
• DEVELOPMENT: You want more? We offer further training and promotion opportunities & give you continuous feedback
• CHARITY WORK: One day a year you can support the children's aid foundation "Drying Little Tears", an initiative of Regine Sixt, & do something good
• SOCIAL & HEALTH: DiverSIXTy program to promote a corporate culture of acceptance, appreciation, and respect, free cyber sports courses, and our psychological hotline

About you:

• You have excellent knowledge of customer service, you work independently and are solution oriented
• You are a communication talent, and you are fluent in English in addition to German, French, or Spanish
• You don't get lost in the details, have an eye for the big picture, and are a fast learner
• You have a knack for modern systems and have perhaps already had your first contact with SIXT Subscription and our long-term product range.

What you will do:

You take care of the individual support of our SIXT+ customers and are the contact person for all questions and requests. As a product expert (m/f/d), you will be in contact with various SIXT departments and identify the potential for improvement in internal processes and documentation. You take care of our customers by phone and email and have a great team around you. And what's really good is that you can work independently, organize your day as you wish, develop your customers yourself, and continuously improve existing processes. Sounds interesting? Then don't hesitate, apply now. We are looking forward to meeting you!

About the department:
Listening to our customers - nothing is more important to us. We are always available if there are questions, requests, or problems. Whether by phone, email, online chat, or social media, whether in German or English: we are only satisfied when our customers are satisfied.

About us:
We are a leading global mobility service provider with sales of €1.53 billion and around 7,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 205,400 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,070 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!