Audio-Visual Engineer in Freiburg bei Intuitive Surgical

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The AV Engineer is a part of a global team that oversees 800+ (and growing) Zoom Rooms and strives for operational excellence and timely delivery of Audio Visual (AV) projects. The AV Engineer (EMEA) will report to the Manager, Enterprise AV Design and Deployment and will serve as a primary project lead for new EMEA AV projects, will be responsible for day-to-day operations of AV equipment in the EMEA region, and will be responsible for coordination and successful execution of AV events (All Hands, etc).

Essential Job Duties

• Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction.
• Coordinate with Design and Construction Teams for AV project in and outside of EMEA
• Oversee delivery and commissioning for AV projects both in and, in some instances, outside of EMEA
• Provide operational support for a wide variety of AV systems and associated compute devices.
• Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).
• Work within an established IT Service Management framework to handle AV incident and ticket support.
• Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems.
• Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles.
• Access and read AV operation metrics/analytics, assess any actions interpreted from those reports, and provide updates to the team on impact to KPIs.
• Coordinate with local IT leadership and provide AV Event coordination and operational support for regional meetings as required. Estimated 1 day per week. (subject to change)

Qualifications

Required Skills and Experience

• Strong written and verbal communication skills with ability to interact with corporate colleagues that are Director-level and up.
• Fluent in German and English
• Experience working with design and construction teams for build projects.
• Extensive experience working with AV technologies such as Crestron, Shure, Poly, Neat, Biamp, Extron, Cisco and more.
• Ability to read, create or edit AV technical drawings.
• Understanding of AV events (All Hands meetings, training rooms, etc), including preparation, testing and use of technology to provide a successful event.
• Solid troubleshooting and communications skills. Being customer-focused is essential.
• Independence and ownership: work with a minimum of direct supervision or guidance from others.
• Be highly organized, flexible and able to approach different types of tasks during the working day.

Required Education and Training

• 5+ years’ experience with audio-visual, corporate video, and/or IT related systems
• CTS certification from AVIXA or other equivalent manufacturer-based certifications a plus (Biamp, Cisco, Crestron, Extr