Working Student - Customer Service - Spanish & Italian Market in Düsseldorf bei METRO Markets GmbH

Working Student - Customer Service - Dutch Market

Duration: 1 year contract – extendable
Requirement: Enrolled at a University
Location: Düsseldorf
Working Hours: Up to 20 hours per week

Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Working Student (m/f/d) - Customer Service, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!

Your responsibilities:

• Engage with customers through various channels and deliver personalized assistance
• Address customer inquiries, resolve issues, and provide product information
• Collaborate with cross-functional teams to escalate and resolve complex customer cases
• Proactively identify opportunities for process improvement and customer-centric initiatives
• Contribute to building an extensive knowledge base and continuously update it with valuable insights gathered from customer interactions.

• Ideally some experience in Customer Service within the FMCG sector
• Excellent communication skills, good numerical understanding and MS-Office know-how
• Proven conflict management and problem-solving skills
• A proactive approach, team spirit and willingness to learn
• You are enrolled in a German university for a full-time degree
• Fluent/Native in Spanish and Italian with at least professional level in English (essential)
• Fluent in Portuguese or Dutch will be highly advantageous.

• A cutting-edge business model, a great product and an incredibly exciting tech stack
• A “greenfield” project, an agile environment with a startup mentality, no bureaucracy, flat hierarchies as well as the courage to innovate, fail or scale
• An international team in a modern office close to the river Rhine
• Flexible working hours to perfectly balance your studies and work.
• Please apply with the English version of your CV and Cover Letter.

To learn more about our product, please visit: https://www.metro.de/marktplatz/
Please apply with the English version of your CV and cover letter.

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.