Customer Success Manager, Germany in Duisburg bei ThoughtSpot

ThoughtSpot

Customer Success Manager, Germany

Duisburg, Nordrhein-Westfalen, Germany

What makes ThoughtSpot a great place to work?

To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on selfless-excellence, continuous learning and improvement (2% done) achieved through diversity (balance-for-the-better) and inclusion.

Customer Success Manager

, Germany remote

We are looking for a talented

Customer Success Manager

(CSM) to drive adoption and success within a portfolio of top tier customer accounts across the DACH region. You will drive business value and outcomes for them by bringing ThoughtSpot’s product and services in concert with their strategic business goals.

What you'll do:

Part of an Account team that manages multiple accounts consisting of Fortune 5000 companies and responsible for Annual Recurring Revenue of ~$3 MM.
Be a primary point of contact for customers and be the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
Understanding how our customers want to use ThoughtSpot and helping make those aspirations a reality: Be the companion on their journey from on boarding, adoption and a lifetime of success.
Customer relationship management - building the bridge between human and data that is the sweet spot for customer success
Learning the technical nuances of customers’ configuration and act as initial layer of support and guidance
Collaborate across ThoughtSpot departments and customize the response to the needs of our customers
Understand the concepts and importance of identifying growth areas in existing customer base - Helping build expansion opportunities - passive selling

What you bring:

You consider yourself a “technologist” that can “talk to the business”
Want to “roll-up-your-sleeves” when a customer has an issue and help do initial triage or resolution when needed
Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the platform
5+ years in customer facing roles - Sales/Support/Services/Architecture, with at least some account management experience/customer-facing
Escalation management and strong project management fundamentals
Passionate about building customer success "Brand" - Being a difference maker
DNA - You possess the “Helper Gene” and are proactive in acting on behalf of your customers
BA Degree preferred but not required

What will set you apart:

You have hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
You have hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerB, SQL
Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
You Are fluent in German and have business fluency in English.
You are not afraid of travel and want to build long-lasting personal relationships with our customers
You like the start-up environment and can wear your hat in any direction
Documentation and process are important to you; you want to help build the foundation for our customer success management team
You LOVE technology and want to learn all about next generation analytics in the enterprise
You can’t stop smiling when your favorite customer volunteers to pen a customer story
Superb ability to build rapport with customers and to represent their best interests

#LI-JV2

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ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning