Title: Service Coordinator I
National Church Residences- All Divisions
Status: Non-exempt
Reports to: Property Manager/Portfolio Manager for Enriched Housing Services/ Program Manager
Revision date: August 2022
Supervises: n/a
PURPOSE
According to prescribed policies and procedures of the organization including all applicable federal, state, accreditations, and regulations and under the general supervision of the Property Manager/Staffing Manager/Program Manager, the Service Coordinator assumes responsibility for coordinating programs and services to help participants maintain a good quality of life and age in place. The Service Coordinator prioritizes a person-centric model of service delivery.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for coordinating programs and activities for eligible individuals on a group basis.
a. Serves as a liaison to community agencies, network with community service providers, and seek out new services available to eligible individuals. Identify low cost service providers and/or negotiate discounts.
b. Monitors the ongoing provision of services from community agencies and appropriately documents participant’s use in the designated documentation management system. Manages the provision of supportive services where appropriate.
c. Develops and maintains a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly individuals, persons with disabilities and emergency assistance.
d. Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources. Promotes participation and links eligible participants to events.
e. Identifies partners to provide health services and screenings to participants at their home.
f. Assists participants in building informal support networks with other participants, peers, family, and friends.
g. Engage volunteers within the community and/or property when appropriate based on National Church Residences Volunteer Policies and Procedures.
2.Assumes responsibility coordinating services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
a. Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment. Regularly engages all participants in the program to identify areas of need and make referrals to community agencies when necessary.
b. Conducts telephonic and/or in-person participant assessments and screenings according to program social and health requirements and in accordance with established time frames.
c. Collaborates and communicates appropriate information with care and service colleagues to achieve participant goals.
d. Provides quality customer service to all eligible individuals including, but not limited to, answering questions, addressing concerns and assisting with basic needs from a person-centered perspective.
e. Assists participants in acquiring and utilizing desired community services to address social determinants of health such as housekeeping, meals, transportation, personal services, financial assistance, adult day care, counseling, and other services requested while in compliance under the policies and restrictions outlined by contract or program such as HUD and various accrediting organizations.
f. Adheres to a follow-up and monitoring schedule outlined by participant preferences and/or contract or program requirements such as HUD and various accrediting organizations. Expectations to include telephonic and/or in-person visits in individual’s home as directed by protocols or needs.
3.Assumes responsibility for related duties as required or assigned.
a. Performs miscellaneous and specially requested tasks as needed such as gathering reports or interdisciplinary meetings. Participates in implementation of grants or special programs that benefit participants.
b. Builds rapport with participants, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
c. Manages time independently, completing required tasks and documentation within identified time frames. Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place.
d. Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
e. Accurately records labor time according to program and employer policy and proc