Implementation Coordinator in München bei zooplus SE

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

This role is responsible for supporting the business to implement a solution (primary SaaS Solutions) into our environment. It will consult, manage, document and coordinates implementation of solutions required by the business.

Joining an existing Team, you will:

• Provides support and consultancy to define functional and non-functional requirements with the business
• Structures business requests based on defined process
• Supports creation of decision making KPIs for the requesting business
• Evaluates the market on appropriate solutions
• Coordinates the evaluation and implementation process
• Acts as focal point internal users during a solution implementation
• Supports the requesting business in the communication with internal teams (DPO, Security, Engineering)
• Acts as a 1st escalation step during a Solution Implementation

Nice to have experience but not essential for the role:

• Supports definition of KPIs
• Consults purchasing department in RFx Process
• Drives marketing approach for the team
• Review current processes on regular basis, frequency
• Takes part of the ITSM Services if applicable for the Solution Implementation

• Strong experience in a similar, designated function role
• Good Knowledge of Microsoft Services SaaS Management of Applications
• Understanding of Business Services and Requirements
• General Knowledge about IT Solutions
• Ability to research a market based on a solution request
• Good verbal and written communication skills
• Excellent analytical abilities Good organizational and time-management skills
• Excellent Documentation skills
• Fluent business English

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.