Field Service Engineer - Munich in München bei Veeco

About Veeco
You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview:

Veeco is seeking an ambitious Field Service Engineer, eager to learn our technology and drive customer satisfaction. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs and general upkeep of semiconductor equipment.

Responsibilities:

• Install, modify, repair, upgrade and perform preventive maintenance procedures following SOP policies, procedures and work direction of the supervisor or site lead
• Perform final configuration and functionality testing of systems
• Host customers for acceptance tests prior to shipping equipment
• Train Veeco and customer personnel in equipment operation and maintenance procedures. (Process Engineers, Maintenance Personnel and Operators on-site)
• Support customer needs by interfacing with technical support and other support personnel, including development engineering on problems necessitating equipment design changes or on potential new product applications
• Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment
• Maintain and initiate direct contact with customers through daily and weekly on-site meetings to assure customer satisfaction
• Create and present reports, project plans, training plans, certification matrices and other documentation as required
• Initiate, evaluate, analyze and document new processes, methods and designs
• Performs contract customer site audits as directed by management to ensure the quality of service is maintained at the highest level achievable
• Clearly document activities and findings

Qualifications:

Associate's degree in Engineering or related technical area and at least 5 years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered.

Must have experience using test equipment, reading schematics and tracing signals.

Knowledge, Skills, and Abilities:

• Experience working with vacuum systems is preferred
• Experience with PLC and control systems is preferred
• Experience working in clean room and with semiconductor manufacturing equipment is preferred
• Fluency in English and German and must possess excellent communication skills with the ability to speak with clarity and interface effectively with customers, management, and peers
• Systematic troubleshooting skills, utilizing a structured and comprehensive process to determine the root cause of issues with the ability to handle problems independently and implement corrective action
• Must be able to travel a minimum of 75% to multiple site locations in multiple countries if deemed necessary to align with customer work schedule. Will also be required to be available for specific emergency call-in work
• Displays commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.