Endpoint Protection Service Manager in Essen bei Terrera AG

Endpoint Protection Service Manager (m/f/d) in Essen bei Terrera AG

Terrera AG

Content:

Define, determine and report KPIs for service optimisation in the areas of endpoint security
Provide Monthly KPI Reports to the Head of IT Security
Schedule and assist in rollout planning and testing of future Endpoint Protection upgrades
Analyse the causes of escalated incidents, problems and changes and propose steps to improve
Monitor the Endpoint Protection service queue for incidents change requests and ensure changes are implemented within the agreed SLA following strict internal change control processes
Proactive improvement of stability and usability
Work closely with the Third Party Provider to ensure the day to day operations are being delivered to high quality and within SLAs
Ensuring all changes to the platform are assessed from a risk perspective including any proposed security policy changes and exception requests e.g Application
Safelisting, periodic endpoint policy configuration changes
Create Reports and DashboardsReview security alerts, action as appropriate and initiate escalations to other teams, including Incident Response Team as and when necessary
Contribute to knowledge documents and incident response playbooks outlining processes, support procedures and workflows
Review, manage and provide security approvals for firewall requests
Other duties as and when required

Requirements:

A high level of understanding of cyber security principles, practices and tools
A broad understanding of the cyber security threat landscape.
Good understanding of KPIs and reporting
Experience of managing a third party
Experience in dealing with cyber incidents
Proven experience in Endpoint Protection and EDR
Previous service management experience is not essential but an advantage
Working knowledge of an Endpoint Protection architecture
Good understanding of the Mitre ATT&CK Framework
Understanding of security governance, risk and compliance
Understanding and familiarity with cloud security and concepts
Ability to create documentation
Ability to resolve problems independently and understand the escalation procedure
Knowledge and experience with Windows, Unix/Linux operating systems
Good understanding of Firewalls and Network Security
Understanding of network protocols
Bachelors or Master's degree in computer science, computer engineering, digital forensics, cyber security
Certified Ethical Hacker (CEH)
Certified Information Systems Security Professional (CISSP)
Previous experience of working in the Energy, Financial or Banking Sector is an advantage but not essential