Customer Success Manager, Tableau in Frankfurt am Main bei Salesforce

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Tableau is as much a philosophy as a best-in-class Analytics Platform. Tableau accelerates the transformation of data through its intuitive visualisation language, allowing anyone to create narratives to make informed decisions based on those insights. If you are passionate about data, and have a desire to work for a company that uses its platform to solve the world’s toughest challenges, Tableau is the home for you.

Role Details

As a Customer Success Manager, you will serve as a trusted advisor and thought-leader responsible for helping customers drive business outcomes with Tableau.
You are a key member of the customer’s account team, in charge of co-creating and co-executing the internal account plans. You lead the creation of a success strategy focused on increasing and accelerating the customer’s value from the Tableau Platform. You are responsible for driving and maximising customer adoption, engagement and performance, ensuring high customer satisfaction, low attrition and revenue growth opportunities.

Some of the key role responsibilities include:

• Work closely with our largest German strategic customers to understand their business drivers, strategic goals and desired business outcomes (typically 3-4)

• Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion
• Lead Quarterly Business Reviews with Executive sponsors on both the customers and Tableau sides where we ensure their strategic goals attainment, as well as Active participation in SICs.
• Drive utilisation and adoption through Success engagements defined as critical to ensure the customers’ success. These engagements include: Success Path, Success Methods, Success Value Insights (Value realisation), Success Path Review, Success Team, Success Acceleration.
• Partner closely with Tableau’s Account Executives to help drive growth by documenting the value realisation and uncovering new use cases.
• Contribute to the library of customer success assets (customer references/Success Stories, case studies) and thought leadership (methodology, point of view, best practices)
• Inspire and motivate your customers to embrace and contribute to the broader Tableau Community (The Datafam).
• Maintain a deep understanding of the Tableau Platform and Salesforce ecosystem
• Serve as a mentor and coach to others members of the team.