Desktop Support Technician (Vacancy) in Bayern bei City of Columbus

City of Columbus

Definition

Desktop Support experience is a must for this role. This position is 100% on-site from day one. This position is required to take a polygraph test.

Under general supervision, is responsible for providing second-level technical support and resolution of desktop hardware and software problems for end users; performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user’s problem;

Documents steps taken to diagnose and resolve customer problems; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair;

Installs and configures new computer hardware and software, including desktop computers, peripheral hardware, and/or mobile devices, such as tablets and laptops;

Installs, upgrades, and maintains a variety of software applications and computer hardware, including desktop computers, peripherals, and/or mobile devices, such as tablets and laptops;

Diagnoses, troubleshoots, and repairs software and hardware problems;

Closes trouble tickets upon completion of services or resolution of problems;

Participates in testing and implementation of new systems and procedures;

Maintains and keeps accurate records for hardware inventories, such as computers, keyboards, laptops, tablets, printers, and cables;

Refers complex problems to senior support personnel or determines an appropriate resolution path, as needed, and communicates with senior support staff to resolve system problems;

Requisitions supplies and materials as required;

Transports information technology equipment from one City facility to another;

May provide support for the technology service desk on an as-needed basis.

Minimum Qualifications

Three (3) years of experience providing technical hardware/software support for desktop systems and applications. Substitution(s): Significant coursework (nine (9) semester hours or eighteen (18) quarter hours) in information technology, information technology systems, computer science, or closely related field may be substituted for one (1) year of the required experience. A certificate of completion from a vocational program in a computer related technology program may be substituted for one (1) year of the required experience.

Possession of a valid driver’s license.

By completion of the probationary period, incumbents must possess a valid CompTIA A+ certification.

Test/Job Contact Information

Recruitment #: 23-0552-V5
Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kim Hetterscheidt
Department of Technology
Division of Information Services
1111 E.Broad Street
Columbus, Ohio 43215
P: (614) 645-0367
E: khetterscheidt@columbus.gov

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

Medical
Dental
Vision
Short-term Disability
Life Insurance
Wellness Program
Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.