Customer Support Specialist in Frankfurt am Main bei Ґанзілла

Ґанзілла

ABOUT GUNZILLA GAMES

Founded in 2020, Gunzilla Games is a fresh, independent AAA developer working on its Battle Royale 2.0 Off The Grid in three metropolitan locations: Frankfurt, Germany (HQ); Los Angeles, USA; and Kyiv, Ukraine. The company is helmed by serial entrepreneur CEO, Vlad Korolev and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the industry.

Gunzilla’s formidable team of talent comes from a variety of industry-leading studios and publishers (Ubisoft, Electronic Arts (EA), THQ etc) as well as Oscar-nominated screenwriter, director and producer Neill Blomkamp, Chief Visionary Officer, and the author of the Altered Carbon series, that has been adapted into a popular Netflix show, Richard K. Morgan, Script Writer.

Gunzilla Leadership team includes well-known industry professionals like Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis), Scott Probin, Studio Director (EA Sports’ NHL series, the Need for Speed franchise, Populous 2, Powermonger, Space Hulk), Oleksiy Plaksin, Lead Art Director, (Moto GP and RIDE, Warface and Act of Aggression, Sniper: Ghost Warrior), Dmitriy Markov, Technical Director (Metro: Exodus, Arktika.1), Volodymyr Savin, Audio Director (Cut the Rope, Metro Exodus, HBO Chernobyl series).

OUR VALUES

Players First & Foremost. We aim to create titles that players love and get lost in, so our games are developed with them in mind from the start.
We Believe in Our People. We believe in building strong teams of self-motivated individuals empowered to work at their best in a supportive environment; when we’re strong together, we thrive together.
Commitment to Engagement & Quality. We are deeply passionate about what we do, ensuring we produce next-generation experiences of the highest caliber.
Make Bold Moves & Innovate. We strive to make bold moves and push technology to its limits; there are no wrong steps if the outcome redefines the boundaries.
Open & Honest. We believe in building trust through transparency and honest communication. We’re proud of who we are, what we stand for, and what we’re building.

ABOUT THE JOB

Gunzilla Games is looking to recruit a Customer Support Specialist to serve as a link between us and our players. In this role, you will aid players with their inquiries and issues through a typed-chat client, email, and social media channels.

The ideal candidate is an experienced customer support specialist who is very organized, with excellent customer service skills, as well as excellent written and verbal communication skills.

We are looking for someone who wants to continually grow their skills take more responsibility within the customer service area and become our players' advocate.

RESPONSIBILITIES

Assist players with inquiries and issues relating to their accounts on our game OTG (Off The Grid) and other products via a chat-based client, phone, and email.
Investigate and follow up on inquiries/issues and respond/resolve in the most efficient manner possible.
Perform data entry and order processing functions.
Provide information to customers on in-game-related issues, account status, transactions, and billing issues.
Other duties as assigned

REQUIREMENTS

1-2 years of experience in customer service experience preferably in the games industry
Excellent communication skills, with the ability to communicate effectively and professionally with players, team members, and other stakeholders.
Excellent problem-solving skills, and ability to identify, empathize, and address player issues in a timely manner.
Comfortable with social media and other online communication channels.
Able to work independently.
Strong multi-tasking ability.
Experience working with confidential customer account information.
Strong knowledge of Windows-based operating systems.
Proficiency with Microsoft Office, or equivalent tools.
Able to deal with customer issues over a range of channels.
Advanced typing skills.
Passion for video games