Global Client General Manager in Deutschland bei American Express Global Business Travel

American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Responsibilities:

In order to drive growth, develop innovative value-added and client focused solutions, and increase retention, the Client Manager will be responsible for:

Possessing an in-depth understanding of your client’s strategic objectives, key drivers of success, organizational culture, and business objectives.
Providing guidance to customers in the assessment of goals and strategies to optimize performance across their program.
Identifying unique travel needs that exist for news, sports, film or tv production, and developing innovative solutions to enhance productivity & improve traveler/caller experience during service fulfillment.
Establishing partnerships with key business constituents (Global Business Consulting, Client Services, Service Delivery, Implementations, Meetings & Events and GCG Directors)
Building a web of influence at key levels within the account.
Understanding and supporting the dynamic needs of the customer.
Completing strategic account plans, focused on identifying ground-breaking business opportunities that enhance and optimize the customer experience,
Creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
Leading the improvement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
Researching the marketplace and competitor products and services to highlight the value that distinguishes American Express Global Business Travel products, and specifically uses MI, benchmarking, and technology as critical value drivers.
Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.

Qualifications:

Passion and excitement for the unique needs of entertainment clients
Proven success and demonstrable positive results in a global account / client management, and or Project Management, experience
Proven success in upselling products, services and solutions increasing client revenue and profitability.
Demonstrated ability to develop and implement growth strategies, build action plans, and set goals.
Demonstrated ability to develop creative solutions addressing the outstanding needs of entertainment travel
Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
A sophisticated range of communication and presentation skills.
Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
Strong financial acumen required to leverage the key drivers of profitability.
Strong business acumen required to communicate the Amex Global Business Travel value proposition.
Strong analytical mindset.
Previous large market /multinational client/global experience preferred.
Possess a strong understanding of the Global Business Travel marketplace.
Travel Operations knowledge required.
Demonstrated knowledge of Business Travel Service Delivery and Client Management.
Solid understanding of Business Travel Service Delivery technology/tools and processes.
Advanced software skills (MS Office) required.
Strong Business English capabilities required (other languages are welcome!)
A love of travel, entertainment, and learning
A reputation for trust, integrity and getting things done