(Junior/Senior) Operations Manager „Self-Checkout" in Mülheim an der Ruhr bei ALDI SÜD

Your Job

• Assuming responsibility for the technical worldwide operation of our new “Self-Checkout” solution and collaborating in an agile, interdisciplinary and international product team (product owner, feature owner, feature experts, QA analyst, developer)
• Supporting the national go-lives and the rollout of the “self checkout” solution
• Monitoring problems and incidents using dedicated reporting and developing strategies to optimise product stability, e.g. in the area of monitoring
• Coordinating the resolution of operational malfunctions/incidents, also in close cooperation with the Global Service Desk, the national departments and the product team
• Reporting to our stakeholders, e.g. in the event of major incidents
• Contributing your own creative ideas to ensure continuous product stability
• Overseeing the rollout of new product versions in our national business entities
• Ensuring compliance with product SLAs and providing appropriate reports

Your Profile

• Experience working as an incident or problem manager, support engineer or third-level support employee, ideally in an agile and international environment
• Agile mindset, persuasiveness, decisiveness and a competent communicator
• Strong ability to work well in a team, very good communication and analytical skills
• Initiative and willingness to take on responsibility
• Experience using ticketing tools such as ServiceNow
• Fluent knowledge of English (spoken and written)