Customer Success Manager in München bei Avelios Medical GmbH

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to provide their patients with the best possible care.

Whether you're a seasoned expert or a rising star looking for new challenges, to continue shaping the future of healthcare, we are looking for a Customer Success Managerto work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

• Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling
• Be in charge of categorizing, prioritizing and responding to incoming customer feedback via our central feedback tool Jira Service Management
• Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success
• Help to continuously improve internal processes & tooling to ensure best possible customer support and play an active role in the growth of our customer success team
• Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders
• Collect feedback and proactively monitor and analyze customer specific data to develop strategic action plans for upselling opportunities and identify churn risks
• Create training materials for our customers

• Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector
• Successfully completed business, medical or technical studies or equivalent educational background
• Ability to support multiple customers and manage different internal and external stakeholders
• Very good communication skills and ability to present complex issues in an understandable way
• Solution-oriented mindset & focus on getting things done
• Excellent oral and written communication in German and good in English

• A flexible as well as results-oriented working environment and trust-based working hours
• A variety in your tasks and the opportunity to take ownership
• An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios
• Ability to gain valuable hands-on experience in a startup backed by top European VCs
• Attractive salary and virtual company shares
• A monthly meal allowance up to 75 euros, the cost coverage of the Germany ticket (Deutschlandticket), and other additional benefits, such as UrbanSportsClub membership, a bike leasing program and corporate benefits