Customer Service Manager in Duisburg bei MAERSK

At Maersk we are embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It’s a big moment for all of us – and we all have our part to play.

• An exciting role, part of a dynamic and international organisation with the possibility to continuously apply and develop your competencies.
• You will get international exposure: As part of your job you will be building relationships with high level stake-holders and cross functional teams across the globe.
• As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs.
• We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.

• Manage, supervise and provide leadership for all aspects of the Customer Service team activities, driving implementation of commercial and operational strategies
• Manage and drive adherence to standardize processes and tasks
• Organize, coach, challenge, develop and remunerate all direct reports
• Directing FINOPS - incoming invoices and correct charge to our customers in strong core relation to our financial site controler
• Leading Customs admins in core relation to coustoms authority and Maersk our internal customs experts
• Provide proactive daily support to the team
• Maintain and develop existing and new customers through planned individual account support
• Support global Care Business Partners and KC community in growing the business while keeping the required standards of the service
• Promote E-commerce channels
• Analyze business activities and suggest solutions
• Provide regular coaching to direct reports enabling the development of the leadership pipeline

• Excellent understanding of Logistics / process/procedure/practices
• Experience in Contract Logistics is a plus
• Leadership experience would be an advantage
• Strategic planning and goal setting relating to the department and to the position
• Affinity for numbers
• Excellent Excel knowledge
• Strong skills in networking and building up of core relations with internal and external stakeholders
• Excellent written and verbal communication skills (German /English)
• Ability to work under pressure
• Open mind, strong drive, commitment and sense of urgency

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.