Team Manager - KaDeWe Berlin in Berlin bei Burberry

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

In the role of Team Manager, through your passion for the brand and product you will lead your team to deliver exceptional service and will be responsible for maximizing store performance in order to overachieve targets and goals. Working on the shop floor, the TM is a dynamic and inspiring leader who has a strong retail background and relationship building skills both with the team and the clients.
The Team Manager is responsible for ensuring the team demonstrates exceptional service culture and client experience, representing the brand as a Burberry Ambassador by promoting its values.

RESPONSIBILITIES

• Partnership with store management to enhance sales performance, consistently achieve goals and identify strategies to ensure performance standards are met
• Analyse store performance as well as KPIs, reporting current business trends, as well as competitor performance, to ensure further business growth
• Be a role model to the rest of the team in offering an excellent client experience
• Be engaged in constantly developing long-term relationships with top clients
• Demonstrate leadership by playing an active role on the shop floor through client engagement and promoting brand awareness
• Ensure all of your team members have sound product knowledge and are aware of company policies and procedures, coaching them and providing feedback
• Continue to develop and retain talented employees, by recognising and rewarding performance through recurrent development plans and annual performance reviews
• Ensure coordination of FoH and BoH activities according to the guidelines provided by the store management to meet the expected qualitative and quantitative results

PERSONAL PROFILE

• Previous experience in the role in Luxury Retail driving a department’s sales and profitability while maintaining exceptional customer service standards
• Commercial awareness, you will have had exposure working towards sales related KPIs
• In-depth understanding of clients’ expectations and what a luxury service entails
• Ability to demonstrate excellent leadership and people management skills
• Strong interpersonal and communication skills, ability to be flexible and adapt to change
• Genuine interest and love for fashion and styling paired with excellent product knowledge
• Organised, able to prioritise and problem solve while working with pace
• Advanced knowledge of POS, store systems and comfortable using digital tools