Field Service Engineer in Langenfeld bei Emerson

Emerson

SUMMARY OF ROLE
The Field Service Engineer will perform activities required for the installation, commissioning, start up and technical support of Emerson systems at customer sites.
The Field Service engineer is responsible for executing work according to the Emerson standards of safety and quality.

PRINCIPLE JOB RESPONSIBILITIES

Perform tasks for system maintenance and performance assessments
Provide technical support to customers
Be able to troubleshoot customers problems related to the process system
Execute Control system maintenance tasks
Perform system acceptance tests, installation, commissioning, training, fault analysis and rectification work at customer sites and installations
Assist in design studies, H/W & S/W upgrades & modifications
Configuring/application management and support
Execute all work (repairs, installations, training etc.) in accordance with guidelines and certifications
Be able and willing to perform emergency call-out services to provide customers with fast and efficient services
Execute the requested job in the best way to meet customer’s deadlines and expectations
Keep workshop/workplace(s) tidy, in order and representative
Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management
Tutoring customer training
Adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices
Adhere to the company’s and customer HSEQ standards at all times

REQUIRED QUALIFICATIONS AND EXPERIENCE

Degree in State-certified technician “Staatlich geprüfter Techniker”; Training as Mechatronics technician or comparable education
Relevant experience a from process industry such as Biotechnology / Pharmaceutical, Chemical, Oil & Gas, Refineries would be beneficial
Good communications skills and fluent in English –written and spoken
Technical competencies
Product Knowledge
Availability to work non-office hours and perform call-out services, if applicable.
Availability to work offshore, if applicable
Driving license for car and willingness for travel