Senior Service Desier - Digital Experience in München bei Siemens AG

Knowledge for the world of tomorrow.

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.



Your tasks

• Support our organization to improve our marketing services
• Develop an excellent understanding of our customer needs and how marketers create content to engage customers
• Design and implement qualitative research in the form of job shadowing, interviews, focus groups, diary studies, etc. while you will have support from researchers to understand external user needs
• Guide the organization about Service Design, Design Thinking and Human-Centered best practices and develop human-centered solution hypotheses, based on insights you uncover
• Collaborate with UX designers, researchers, product owners, marketers, and partners from across the marketing organization to drive innovation in a legacy marketing organization
• Build customer journey maps and service design blueprints, bringing together existing knowledge and perspectives from colleagues and ensure internal coordination of activities to support the ideal digital customer journey