GUEST SERVICES ASSOCIATE (F/D/M) in Düsseldorf bei Central Europe Shared Services Center Mainz

We embrace Everyone.

With more than 130,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests. For more information, please visit www.hyatt.com.

Be part of the Hyatt Family and begin your Hyatt career path as a Guest Services Associate (f/d/m) at Hyatt Services GmbH in Mainz or Düsseldorf.

Our Purpose:We care for people so they can be their best.

Our Vision:A world of understanding and care.

Our Mission:To deliver distinctive experiences for our guests.

Our Values:Respect, integrity, humility, empathy, creativity, and fun are our shared core values.

Your Job:

You are the first point of contact for our guests for all questions relating to their reservation.

You will keep up to date with the services and offers of our hotels: Our guests feel very well advised and will be happy to book with you again.

Satisfied guests - you are in close contact with the hotels and pass on their personal wishes for a perfect stay.

You will processing guest reservations via all our communication channels.

Your profile:

A Guest Service Associate must multi-task (talk, type, search multiple screens) without impact to the guest. Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screens quickly and accurately. You have strong telephone, computer skills, good organizational skills, and the ability to work in a team.

You are fluent in English and one of these languages:

French / German / Italian

If you speak fluently a third or fourth language of any of above languages, we offer a monthly language bonus of €100 gross.

We offer:

You will start your job with our in-house 4 to 6-week training course to prepare you for our guests.

We offer you a modern workplace in an internationally oriented office in cooperation with a motivated and dynamic team or working remote from home. The choice is yours.

Your benefits with us:

• Flexible work models – part-time or remote positions are possible

• Individual development and career opportunities

• Worldwide overnight stays in Hyatt hotels at employee prices

• Complimentary tea & coffee and fruits in our break rooms

• EUR 500 net (!) for new colleague recommendations

• Yearly changing birthday gifts

• Monetary Long Service Awards

• Annual bonus from 2. Service year onwards

• Support of Personal Saving Plans “Vermögenswirksame Leistungen”

• Vacation pay from 2. Service year onwards

• Additional vacation day on your birthday and on special occasions

• Digital time recording, meaning every minute you work –counts (no overtime gets lost)

Opening hours of our Call Center are Monday to Friday Saturday Sunday

07:45 ‘til 21:15 08:45 ‘til 18:15 09:00 ‘til 17:15

Have we sparked your interest? Then please send us your complete and meaningful application documents by email.

By submitting the application and the enclosed documents, you confirm that you have read the provisions relating to the use of personal information that you provide in accordance with the global data protection policy for employees, which is available via https://www.hyatt.com/de-DE/info/employees-privacy-policy-eu-ch or the HR department and have agreed.