Major Incident Manager in Fürth bei PHOENIX Pharmahandel GmbH & Co KG

29 countries. Around 45,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX! Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.

We are looking for a Major Incident Manager (f/m/d) for our Corporate Operations Services Department. This position can be filled at the PHOENIX group location in Fürth, Mannheim or Sofia.

Your Tasks

• Active coordination of Outages and Major Incidents
• Responsible for the communication towards Business partners in case of a Major Incident or an Outage
• Proactive Monitoring of business-critical services
• Regular education and training on the process as well as regular operational exchange with technical support
• Identification of service process optimizations and their implementation
• Act as a service provider for internal teams and business partners for the optimal management of outages and Major Incidents

Your Profile

• Practical experience in service support processes of incident management and request fulfillment
• Knowledge in the use of common ITSM tools and the ITIL standard
• Broad knowledge in dealing with business-critical systems, a background as former technician would be an advantage
• Very good communication skills, decisiveness and an analytical approach of solving IT fault situations
• Organisational talent; ability to independently develop pragmatic solutions
• High moderation and coordination skills with very good English and German skills

Our Benefits:

• Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, 13 monthly salaries, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.
• Reconciliation of private and professional life: We offer mobile office and flexible working time models.
• Career: We promote you! There are great opportunities within the PHOENIX Group.
• Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.
• Team: This is how we work. We promote team cohesion through small and large event

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Erik Sabo. We are looking forward to your application!