Customer Success Manager (a) in Heidelberg bei TIS

TIS is reimagining the world of enterprise payments through a cloud-based platform uniquely designed to help global organizations optimize outbound payments. Corporations, banks and business vendors leverage TIS to transform how they connect global accounts, collaborate on payment processes, execute outbound payments, analyze cash flow and compliance data, and improve critical outbound payment functions.

The TIS corporate payments technology platform helps businesses improve operational efficiency, lower risk, manage liquidity, gain strategic advantage – and ultimately achieve enterprise payment optimization.

We’re on a mission to set a new industry standard for business-to-business payments. Since 2010, TIS has been combining its treasury management heritage with cloud architecture and bank connectivity expertise to help global corporations, banks and consulting firms optimize outbound payment processes.

Working at TIS

• As part of our culture, we pursue new ideas, we think big, embrace the impossible [INNOVATION] and we are free to make our own decisions [EMPOWERMENT] by communicating precisely [COLLABORATION] and supporting each other to exceed our high standards [EXCELLENCE]
• We respect both our personal and professional life so they would amplify each other
• Flat hierarchies and direct contact to the management with regular feedback sessions in a very modern company what gives you a great opportunity for open collaborations and to be an “entrepreneur within the company” to play a critical role in TIS´s success story
• Working in our Customer Success department, you would be working in a team that has been awarded in 2019 with the TMI award for the best customer experience. As our Customers are the heart of our business, we will be counting on you to help our customers get the most out of our unique TIS solution
• And last, but not the least, we offer great remuneration and social package

• Plan, manage and execute onboarding projects for the TIS Cloud Platform with our national (DACH region) and international customers
• Keep regular dialogue with customers, provide technical and business expertise in meeting customers’ cash management requirements with the TIS solution
• Train key users of the customers on the TIS platform
• Analyze and document business needs and product requirements. If required, manage the implementation of new requirements in close cooperation with the TIS product development teams
• Analyze and solve customers’ ad hoc issues with the TIS platform during implementation

• Educational background in a relevant field of study (IT or Finance/Business Administration)
• 3+ years of relevant work experience, preferably as Technical Consultant or Technical Account Manager (banking, corporate treasury, ERP/TMS or other SaaS implementation)
• Customer facing experience in international environment, coupled with customer centric working attitude and strong business acumen
• Strong communication skills and open-minded personality, comfortable working in a collaborative agile environment
• Strong drive, resilience and a passion for excellence
• Fluent English is a must, German and further language skills would be strong plus
• Technical knowledge and familiarity with relevant payment standards and reference architectures would be a benefit
• Project management experience in Finance/Treasury would be a plus
• Experience with SAP FICO or other ERP/TMS systems would be considered as strong advantage

The placement can also take place at our location in Bulgaria or Belgium.

Your contact at TIS

Melissa Jöckle
HR Operations Specialist
Langer Anger 7

DE-69115 Heidelberg