Order Handling in Ratingen bei ABB

Order Handling (m/f/d)

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In commercial order handling, you will be the first point of contact for customers and business partners in the area of Force Measurement Sales / Measurement & Analytics / Process Automation in Ratingen / Germany. You support the team with your customer service skills in the entire order processing.

This position reports to

Head of Order Handling

Your responsibilities

• Holistic responsibility of orders, from order receipt, compliance, preparation of schedules, monitoring, cost development control to invoicing
• Planning and control of shipping
• Preparation of order processing calculations
• Ensuring customer satisfaction and supporting intervention in case of necessary escalation
• Ensuring positive customer experience, keeping customers informed and resolving ambiguities
• You will monitor the overall process and trends on requests and you will identify potential for improvement

Your background

• At least 2 years of professional experience in a comparable position in order processing
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Knowledge of SAP MM and SAP SD
• A team player with a solution-oriented approach and excellent written and verbal communication skills
• Successfully completed commercial training, e.g. as an industrial clerk
• Fluent German and English

Benefits

• Flexible work practices
• Childcare
• Canteen

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid ABB's Measurement & Analytics division is one of the world's leading manufacturers and suppliers of smart instruments and analytics. With several thousand experts worldwide and high-performance digital technology, the ABB team specializes in making measurement easy for industrial and energy customers to operate more efficiently and profitably. We look forward to receiving your application! To learn more about ABB, visit our website at www.abb.com. ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures. On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area. Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures. At ABB you will find an attractive working environment in all phases of life - including mobility services such as bicycle leasing, policies for sabbaticals and home office, the ABB children's vacation camp and taking care of family members. Interested in joining our team? We are looking forward to receiving your complete application through our online tool. In the case of equal suitability, people with severe disabilities and their equals are given preference. ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate