Senior Airport Lead in Frankfurt am Main bei Cathay Pacific

Company Description

Cathay Pacific Airways is one of the world's leading airlines with headquarters in Hong Kong and various ports in Europe, America, Asia and Australia. We are a proud member of the OneWorld Alliance. Our reputation is based on a long and traditional success story, as well as the pure passion for flying. Cathay Pacific transports passengers worldwide, but also ensures the smooth transport of a wide variety of goods. Our talented employees do their best every day to always ensure service and safety for our customers.

Role Introduction

Become a part of our global family and apply to us at our location (port) in Frankfurt am Main. Is the world at the airport magical for you? – You are passionate about giving our customers the best possible start to their journey and are always an attentive representative of Cathay Pacific Airways. Then we are looking for you immediately and in a permanent position as:

Senior Airport Lead (m/f/d)

Shift model / Level A / Full time 100%

Key Responsibilities

Your tasks:

• You support the airport manager in all tasks and challenges
• Deputizing as “Operational Duty Holder (OHD) of our airline at the airport
• Ensuring our safety and quality policies at the station in relation to our service providers
• Ensuring regulatory requirements and quality standards at Frankfurt Airport
• Manage and supervise and motivate the Groundhandling Agent team
• Development of ideas to make processes and procedures safer and more efficient
• Handle special projects as required
• Ensuring that the crisis management emergency plan is up to date at all times
• Communication with airport management
• Support with station management in the administration area

Requirements

• Ideally professional experience as a check-in agent for an airline or a ground handling agent
• At least 3 years of professional experience in customer service at an airline or service provider
• Willingness to work shifts, especially on weekends and public holidays
• We require good German and fluent English language skills - ideally language skills in Cantonese or Mandarin
• Very strong organizational talent, very structured and independent way of working
• Service orientation
• Team player who never loses his nerve even under time pressure and always thinks outside the box
• If necessary, travel to other locations in Europe
• Have the right to work in Germany

Personal & Application Information