About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role:
Known internally as a, the Global Connection Officer (GCO) this role is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
Mission:
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Reach monthly sales targets while driving exceptional customer service KPIs
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Work with both speed and efficiency while consistently displaying compassion and care in every interaction
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Handle any booking issues calmly and with empathy
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Differentiate your service to provide a uniquely G experience for our travellers
How your Mission is Achieved:
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Connect with our prospective travellers both over the phone and via email
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Ask the right questions to ascertain the needs of each unique traveller
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Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
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Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates
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Act at all times with the purpose of providing a life changing experience
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Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
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Make meaningful connections with both the global team, but also your travellers.
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You will be given a 2 week full time remote training programme, facilitated and supported by a dedicated team member to set you up for success in the role
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Permanent, full time remote support from a European Team, with colleagues based in Germany and The UK
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Please note, this role is based in Germany, with a German employment contract as per local law therefore only applications from German residents will be considered.
Skills
Must have:
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German speaker
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Minimum 1 years customer service experience, ideally Travel Agency or Call Centre based
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A love of sales and travel
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Superior selling skills & exceptional customer service skills are required
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Excellent verbal & written communication skills
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Problem solving/complaint resolution skills
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Available to work rotational Saturday shifts, currently 1 per month
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Understanding of, and identification with, G Adventures’ Core Values
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Flexible and energetic, with the ability to work independently as well as in a team environment
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Ability to navigate and use a variety of computer systems confidently with speed and efficiency
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Enjoy being a part of a global team
Desirable:
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Experience using a GDS system, preferable but not necessary
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Extensive geographical knowledge & travel experience
What do we offer you?
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Competitive salary commensurate with the role
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Competitive benefits package
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Birthday day off
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Vacation time for you to recharge
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Enhanced Parental Leave
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Learning and growth opportunities
*Applicable based on location*
G Adventur