Night Guest Service Agent in Mainz bei Hilton

As a Night Guest Service Agent (m/f/d) you will take care of our guests at the reception to contribute to an exceptional overall experience from check-in to check-out. As a Night Guest Service Agent you contribute significantly to the first impression of our guests and therefore fulfill the following tasks at the highest level:

• Check-in and check-out of guests
• Ensuring smooth and professional operations throughout the hotel during the nightshift service
• Responsibility for security during the night (patrols on a regular basis)
• Looking after and advising our international guests, taking into account special guest requests
• Taking and transferring telephone calls and messages
• Professional complaint handling
• Carrying out our daily end of day procedures
• Preparation of various reports and statistics
• Responsible for training, development and supervision of new employees and apprentices during nightshift

What are we looking for?

• You have an apprenticeship in the hotel business or similar industry
• Fluent communication in German and English language
• Passion for hospitality and excellent customer service
• Positive charisma and excellent communication skills
• Confident and professional handling of guest feedback and independent and efficient solving of challenges
• Appearance according to our grooming standards as well as excellent manners
• OnQ knowledge is an advantage

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

How do you apply?

Follow the application form or directly write an E-mail to saskia. jakob@hilton. com

We are looking forward to your application!