Summary
Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
Job Description
Your Opportunity:
Alexander McQueen is looking for 1 exceptional Client Advisor to join the team of KaDeWe Berlin.
You'll contribute actively to the store sales, by engaging via a remarkable service all internal and external clients, supporting the management team and representing the House and image.
How you will contribute:
- Present the Alexander McQueen universe, by giving details on collections and inspirations with a storytelling approach, when needed
- Serve customers accordingly to Alexander McQueen selling ceremony
- Guarantee cross and up-selling for all product categories
- Highlight the House know-how and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
- Ensure client satisfaction, engagement and that the qualitative standards required by our House are maintained
- Actively develop new clients and consistently strengthen existing client relationships
- Handle customer complaints, seek assistance where necessary, ensure issues are resolved in order to satisfy the customer while respecting the requirements of the company
- Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met
- Keep up to date with customer requirements and operating procedures.
- Keep up to date with customer requirements and operating procedures.
- Ensure personal appearance and presentation are strictly in line with company standards
- Understand current products, trends and collections and ensure that customers are informed
Your Skills and Experience:
- Product sensitivity and a strong market and fashion trends knowledge, a good general culture level
- Excellent interpersonal skills, good listening ability
- Adaptability, Natural Curiosity, Authenticity
- Availability, reactivity
- Open-minded and/or creativity driven
- Sales driven, social, open and ambitious team player full of drive and optimism
- Strong passion for the brand
- Be open to feedback and communicate with your team and managers in a clear and straightforward way
- Ability to multitask and handle the pressure of a busy day
- A willingness to learn and improve
- English, third language appreciated
This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2023-12-01
Schedule
Full time
Organization
AlexanderMcQ Trading GmbH