Territory Account Manager , Uber Eats - Hamburg in Hamburg

About the Role

Whether it's a sandwich or a burrito, the Uber Eats team builds technology to connect people with what they want, when and where they want it. Our Territory teams are on the frontline introducing restaurants to Uber Eats and growing our businesses together!

Who are we looking for? Someone who is natural at relationship management, knows where the best eats are around town, is passionate about data and analytics, and enjoys negotiating to build the best partnerships. The primary focus will be driving the performance of small-and-medium sized restaurants and you'll use your analytical skills to set up our partnerships for success.

What You Will Do

• Drive our business performance for your assigned territory and/or portfolio
• Build the best restaurant offering. You will identify key restaurant partners to acquire to keep enriching the selection already available on the platform, and coordinate with our sales team to make sure you close the deal.
• Manage day-to-day communication with portfolio of Uber Eats partners: respond to inbound support issues and inquiries professionally and compassionately, assist in ongoing technical setup and account changes, while ensuring tools and resources are best utilized and well understood by our restaurant partners
• Problem solve complex support issues for timely resolution for our top restaurant partners
• Champion deep relationships with top restaurant partners, identifying and acting on opportunities to grow their delivery business, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business
• Seek for and achieve restaurant industry deep understanding to identify further options to keep developing the service (opening hours extension, new suburbs to cover...)
• Drive on-the-ground knowledge and context about the city you operate in to the wider team
• Act as an ambassador of mission, brand, and product to our restaurant partners

What You Will Need

• Professional experience in Account Management or Relationship Management
• Passionate about working with top restaurants and build a business together
• Highly autonomous - able to work with minimal oversight
• Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
• Capable to run analysis and/or understand data and transform it into relevant insights
• Extraordinary listening, communication and organizational skills
• Effective at operating under pressure and meeting tight deadlines
• Professional proficiency in English and German