Team Lead Analytics (Customer Insights) in Berlin bei Zalando

Zalando

THE ROLE & THE TEAM

We are looking for an experienced Analytics Lead to join our Customer Analytics team as a Team Lead Customer Insights leveraging customer data to enable data driven business strategies for our 20+ markets. You work for the Customer Analytics function in Zalando's Markets organization, leading the team providing valuable customer insights that support the steering of Zalando's $10Bn+ business. You will help position Zalando's customers at the center of every commercial decision through high impact customer focussed analytics and segmentations.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

Lead and develop a team of customer data analysts. Own their engagement and health and support their continuous growth. Shape the team's vision by creating and owning the team's (long term) roadmaps.
Derive actionable customer insights enabling data driven business decisions for your stakeholders. Forecast the development of key customer metrics, identify new strategic opportunities and recommend actions supporting the customer strategy. Communicate your findings and recommendations to key business decision makers across the company up to the Executive Level
Develop and maintain our self-service customer reporting infrastructure that enables teams across Zalando to work autonomously with our data, KPIs and insights.
Drive innovation, analytical rigour and best practices within your team. Create a technical environment for your team to perform their work with state of the art tools.

WE'D LOVE TO MEET YOU IF

A university degree in Mathematics, Economics, Computer Science, Business Informatics, or comparable subject. Proven track record of 7+ years experience in analytics with 2+ years of experience managing and developing analytics teams in a digital environment. Experience with working with customer data
Strong technical background with advanced SQL skills and programming background (e.g. Python, Jupyter, Airflow, Databricks). Excellent knowledge in coding for data retrieval, exploration and analysis. Advanced statistical skills such as causal inference and/or A/B testing. Basic understanding of Data Science methodologies
Understanding of the economics of online platforms and/or online fashion retailers as well as the commercial KPIs governing their success
Effective communication to convince any audience with the insights you and your team generate, compelling storytelling in any form enables decision-making

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review