Customer Support Specialist 1st Level part-time in Ismaning bei TecAlliance

TecAlliance interconnects entirely global automotive aftermarket data & knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them.

In our Business Unit TecFleet we provide a vast variety of solutions for the fleet industry focussing on Cost of Ownership calculations and Job Management. Our solutions support the forecasting of Service, Repair and Maintenance (SMR) cost for fleet vehicles and the approval process for above claims, between workshops and fleet customers digitalizing the process and enhancing the process efficiency.

Your direct lead Peter is excited to welcome you and you´d be joining his team of 26 colleagues working together across Europe. You will also get to know team members during the interview phase.

We're excited to offer a remote work opportunity in Germany at any of our locations or remote, and it's ready for the right candidate (m/f/d) to jump in as soon as they're available. This position is an unlimited part-time employment with 20 working hours per week (Monday-Friday).

Job Definition

Take charge of solving queries, creating smart solutions, and impressing customers with quick responses. Help evolve our software and build new business relationships, shaping innovation and strong connections along the way!

These are your tasks:

• Independently and competently analyzing the problems or error messages of the recieved queries and coordinating the solving of issues
• Documentation of solutions in the ticket system and responsibility for adhering to defined service level agreements (SLAs) and ensuring a timely feedback with customer
• Supporting new and further developing of software solutions
• Building and fostering new business connections

Job Qualification

• Professiobnal experience in 1st Level support or in a ticket system service center
• Ideally, knowledge of web services (SOAP / REST) which will be enhanced on the job
• Enthusiastic about digital solutions and a good basic understanding of technology
• Germany and English very good spoken and written (at least C1), an additional foreign language is appreciated

Contract & Salary

Contract title: your position is part of our job profile “Customer Support 1st Level (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us.

Our fixed base salary is paid within 12 salaries and as extra, you have a 3% variable that is based on company performance

Company pension plan

️Group accident insurance

‍️ Bike leasing

Discounts on our corporate benefits program with a broad range of partners

in case you work on one of our sites, we offer subsidized meals

Location-independency & and flexibility stay with us:

Full Remote or hybrid: we work 80-100% remotely withinSpain and you can work from anywhere; however we have regular on-site team events and you can work at any of our sites in Germany

Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal

‍ Set-up: for this we will provide you with a tailored tech set-up (Dell devices, the standard remote package includes a notebook, 2monitors, headset, mobile phone, mouse + keyboard, docking station)

Vacation: 30 days a year

️ Balance job & life: Flexible working hours: you decide where and when you work

OKRs instead of micromanagement: our OKRs ensure that our leadership style is based on results, not the process. Or in other words, we practice extreme ownership.

Culture:

️‍ Kununu Top Company 2023: we´re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate

We value ownership, cooperation, entrepreneurial thinking & and self-reflection in order to communicate effectively as ONE team

️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events.

Come as you are - do you prefer T-shirts over a shirt? Great.

Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we´re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team

Note: we´re posting an identical job ad for other locations. That´s the same job, just for different locations.