Customer Service Representative with French – your chance! in Köln bei Foundever

Foundever

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a FRENCH-speaking Customer Service Representative (m/f/d) for Foundever!

Start date: 11.03.2024 | Location: Köln| Weekly hours: 20 - 40 h | Working hours: Mon - Sat between between 08:00 AM and 8:00 PM | Salary: 2.152 - 2.352 €/month (Fixed salary 2.152 €/month at 40h/week + performance bonus up to 200 €/month)

After a six-month probationary period, you have the opportunity to earn even more (depending on your qualifications)!

Your benefits:

• Permanent employment contract with 27 - 30 vacation days (depending on length of service) + special leave for special occasions
• Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible!
• Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more
• Get to know your colleagues at our great summer parties or cozy barbecue evenings
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally!
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
• International career opportunities through numerous German-speaking projects around the globe (Greece, Turkey, ...)
• If you are interested in increasing your German skills, you can take part in optional German language classes 

Your new tasks:   

• Supporting our French-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call

Your qualifications:

• Fluency in French (C2-level) with very good English and German language skills
• Excellent customer service expertise
• Previous experience in a customer focused or sales environment, previous contact centre experience is desirable 
• Demonstrable experience of working within a structured process 
• Proficient IT Skills (Microsoft-Office) 
• The ability to work well as part of a team 
• Being flexible and open to a new challenge 
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality
• Valid work permit for Germany

Sounds like the right job? Take your chance and apply now!

This is what you can expect from us after you have applied:

1. our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.

2. after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).

3. if all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4

Do you have any further questions?

You can reach us by e-mail at karriere.berlin@foundever.com !

About Foundever™      

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

There are many special moments in life. We also have them in our everyday work, because together we make a big difference! Create your best moments - with Foundever™! 

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. All people are welcome at Foundever™! Where are you staying?

Expected Start Date: 11/03/2024

Job Types: Full-time, Part-time

Work Location: In person

Expected Start Date: 11/03/2024