Operations Manager in Home Office bei Sanoptis AG

Intro

Welcome to Sanoptis - a leading network of modern eye clinics and ophthalmology practices with over 400 locations throughout Europe. Our vision is to improve the well-being and quality of life through first-class ophthalmologic treatment across the board. Our innovative decentralized model enables our partner locations to operate independently in order to focus on the individual needs of their patients. At the same time, they are part of a larger network with strong partners, which gives them synergy effects, state-of-the-art technology and many other benefits.

To support our rapid growth, we are looking for a driven Operations Manager Lower Saxony (m/f/d), who will play a pivotal role in leading and optimizing the commercial operations of multiple eye clinics in Lower Saxony. Your responsibilities will encompass strategic oversight, performance management, team leadership, and collaboration with cross-functional teams. Your commitment to excellence will contribute to achieving business targets, enhancing patient satisfaction, and fostering the growth of Sanoptis' presence in the region.

If you have an entrepreneurial mindset, a hands-on mentality, the ability to turn ideas into action and are enthusiastic about healthcare, especially ophthalmology, we look forward to getting to know you.

The Region Lower Saxony
Our Region Lower Saxony consists of major eye clinic groups in Braunschweig, Bremerhaven, Celle, Cuxhaven, Hanover and Lübeck, operating as a forward-thinking, rapidly growing network, renowned for delivering exceptional medical diagnostics and cutting-edge surgical eye treatments across >30 locations. Within the region, we proudly boast a team of ca. 500 dedicated medical and administrative professionals, all united in our unwavering dedication to providing best-in-class patient care daily. Leveraging our team's extensive expertise gained from conducting over 28.000 annual eye surgeries and utilizing state-of-the-art medical technology, each of our locations is customized to the unique requirements of our patients.

Reports and Organization Structure
Direct reporting line to the Regional Director. Close collaboration with clinic's head physicians.

Location
This is a remote position with weekly travel to locations across Lower Saxony.

Your mission

• Lead the commercial operations of multiple eye clinics within the assigned region, ensuring strict adherence to Sanoptis' policies, procedures, and quality standards.
• Monitor and analyze operational performance metrics, patient satisfaction levels, and financial indicators to identify opportunities for continuous improvement and achieve business objectives.
• Define performance objectives, offer support, conduct performance evaluations, and cultivate a positive work environment that promotes effective communication and collaboration.
• Collaborate closely with the Regional Director and local medical professionals to formulate regional strategic plans in alignment with Sanoptis' overarching goals. Translate strategic objectives into actionable initiatives for individual clinics, consistently assessing progress and making necessary adaptations.
• Identify and capitalize on business growth opportunities within the region, including the establishment of local add-on practices.
• Develop and execute effective marketing and promotional strategies to amplify patient volume and expand market share, working in close coordination with the marketing team.
• Monitor the financial performance of clinics, encompassing revenue, expenses, and profitability. Collaborate with Finance and Accounting teams to develop and manage budgets, financial forecasts, and cost-control measures.
• Foster and maintain strong relationships with local medical practitioners, facilitating their career progression and identifying opportunities for professional success.
• Provide regular comprehensive reports and updates to the Regional Director and Head of Country, offering insights into clinic performance, notable achievements, challenges, and actionable recommendations.

Why us?

• Competitive Compensation: A highly competitive salary package complemented by an annual performance-based bonus tied to individual and company performance goals.
• Autonomy and Creative Freedom: The opportunity to work independently and contribute comprehensively with innovative ideas thanks to flat hierarchies and short decision-making processes, thereby strengthening our organization.
• Professional Development: Take advantage of opportunities for continuous learning and growth through training, online academies, workshops, and industry conferences.
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