Lead Banking Operations - Card & Banking in Berlin bei Klarna

On our path to becoming the world’s favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace our atmosphere and defy their own expectations.

About the Opportunity:

We are seeking an experienced leader to guide our Banking Operations team within the Card & Banking domain at Klarna. In this role, you will ensure the smooth and efficient running of daily operations, supporting the steady growth of our banking products. Your focus will be on delivering lean, high-quality banking services, ready to scale, while empathizing with our customers' challenges. You will manage and inspire a team of 10+ banking specialists, strategically developing the team for future growth and expansion of our Card & Banking offerings. This includes forecasting daily operations, performance management and ensuring business continuity, all in close alignment with our process and product owning teams.

Your Responsibilities:

• Leading a team of 12+ dedicated banking specialists managing daily operations within the Card & Banking domain, ensuring high-quality service delivery and compliance.
• Forecasting and planning sufficient capacity to meet service level agreements, managing team performance, and collaborating closely with the team’s coaching function to empower each individual.
• Working closely with process owning and product teams to continuously improve banking operations and the customers’ experience.
• Reacting pragmatically to changes in our fast-paced environment, taking over new tasks, and organizing the handover of standardized tasks to the outsourced first line support to build operational scalability.
• Developing the team's structure and strategy for the launch of our highly regulated products in further markets and new features that need to be operated.
• Identifying gaps and inefficiencies, raising them proactively, and advocating for continuous improvement.
• Building a network with stakeholders across the organization to work closely together and benefit from each other.

We’d Love to Meet Someone Who Brings:

• A Master’s degree or higher in business, economics or a related field, a successfully completed banking apprenticeship and is a strong plus.
• At least 4 years of experience in building, managing, and inspiring high-performing operations teams in consumer banking (including areas such as payments, customer & account management, garnishments, p-accounts, legal compliance, or others).
• Analytical experience. Being able to identify opportunities, quantify them and formulate requirements to guide management decisions. Advanced Spreadsheet skills [you enjoy working with Pivot tables and Vlookup], SQL & Python are a plus.
• Bringing a good understanding of operational excellence and continuous improvement frameworks.
• A can-do attitude. Some projects will be big, some may be small. You approach all initiatives with a positive attitude and are keen to get stuck in.
• Superior stakeholder management skills. You’ll be actively improving processes and will need to use the skills of multiple teams along your way.
• Excellent verbal and written communication skills in English and German with the ability to clearly present ideas, updates and results to partners at various levels.

What we offer:

Diversity & Community

With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.

Ownership & Impact

Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.