LEISURE, LUXURY & LIFESTYLE AIRLINES SPECIALIST bei Central Europe Shared Services Center Mainz

Leisure, Luxury & Lifestyle + Airlines Specialist (m/f/d) - based in Mainz or London

The Leisure, Luxury & Lifestyle + Airlines Specialist (m/f/d) is a proactive inside Sales position within HSF EAME and functions as support for segment-specific group lead qualification and conversation, Airline RFPs/crew tender qualification and conversation as well as connected Account maintenance. The role involves also administrative Sales team and B2B Marketing/Communications project support and therefore contributes to the achievement of overall agreed revenue & strategy goals of the global LLL & A EAME team.

This role will support business lead conversion, Account management and the building of long-term, value-based customer relationships that enable achievement of a number of key performance indicators and objectives. As guided by the Director of LLL + Airlines EAME, this role will design and execute a meaningful and efficient proactive follow up system for business from relevant key accounts managed from the LLL + A EAME team and therefore will work closely with all team members across EAME. This role will also work closely with the RVP of Global Sales to regularly provide pulse checks on segment success metrics, collecting data and updates from all segment team members and relevant Sales and Reporting systems.

This role is crucial as support for the Leisure, Luxury & Lifestyle + Airlines EAME Sales team with administrative tasks and B2B Marketing/Communications project and Sales promotion support, specifically for Hyatt customer events. The LLL & A Specialist is completely in tune with our global distribution strategy and a knowledgeable first point of contact for hotels and customers.

This role also requires outstanding task and time management as well as communication skills, system-affinity (CRM, group booking system) and passion for the Leisure, Luxury & Lifestyle segment overall. Experience in proactive inside sales is of advantage.

This is a key position of Hyatt Sales Force and will interact closely with HSF remote & office teams, hotel- based Sales colleagues worldwide and other Commercial Services departments.

Position Responsibilities

Key Roles and Priorities:

• Supports the Leisure, Luxury & Lifestyle + Airline segment on behalf of the region

• Supports the global Leisure, Luxury & Lifestyle segment team for HSF EAME

• Group lead qualification and conversation including system referral management for leisure, tour series and entertainment groups

• Airline RFP/crew tender qualification and conversation

• Support for connected Account maintenance (Wholesale/Tour Operators) Designs and executes a meaningful and efficient proactive follow up system for groups, Airline and connected Accounts including monitoring and analyzing its success on a regular base

• Delivers administrative Sales team support

• Assists with B2B Marketing/Communications projects and Sales promotion activities when required including trainings and events

• Understands and provides reports on measurable success metrics and key performance indicators

• Maintains regular contact with the Hyatt Sales Force (HSF) offices and ensure they are copied on all relevant information

Providing Technical Support and Consultation

• Demonstrates advanced knowledge of job-relevant issues, products, systems (Envision, Cognos, Agency360) and processes

• Demonstrates advanced knowledge of function-specific procedures

• Applies knowledge/judgment to achieve business goals

• Foresees, identifies and resolves problems

• Keeps up-to-date technically and applies new knowledge to job

• Performs other reasonable duties as required for this position

Additional Key Contributions

• Can act as a Sales (on and above property) subject matter expert

• Ability to work in a global environment with an international remote team

• Builds and maintain close relationships with HSF counterparts globally

• Demonstrates the value of HSF to the Company

• Willing to learn and to be trained to improve the professional performance and the reputation of Hyatt

• Report for duty punctually, reflecting a professional image. Maintain a high standard of personal appearance, projecting a positive and motivated attitude

• Highly self-motivated

• Respond to changes in the industry dictated by the market and the company

• Maintain a good working relationship with all employees, as part of Hyat