Field Service Technician in Berlin bei MSA Safety

MSA Safety

Overview:

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

About the role
This position will be responsible for providing technical service to customers, end-users, to resolve product, service and troubleshooting repairs requests regarding technical issues related to MSA products and to prepare and conduct Trainings to customers. It shall work on Maintenance and Repair as Field Technician + have capabilities to conduct Service Trainings.

Responsibilities:

Repairing and servicing MSA equipment

Repairs, Maintenance and Initiation MSA Products ( PG 01 – P 50) private and industrial sector
Receive work orders from dispatching department and perform orders efficiently, customer orientated and with a high level technical expertise
Be part of our 24 hour emergency repair team. – if required
Support calculation of contracts
Fill out Service Report accurate and update Location data if necessary in CRM
Enter information in current and future Service application
Maintaining service’s machinery, equipment, instruments and tools in a good technical shape
Providing high quality services to a customer

Conduct service Trainings

Train Technicians, MSA Personnel or Customer on products of MSA, focusing on new products and main PG01,07,08,23,46
Perform Trainings for customers:
Training of Customers ( e.g. Fire Brigades, Channel Partners, Industrial user)
Prepare and perform Training
Design Training formats and Service concepts

Completing customer’s service requests

Providing service to customers according to service agreements or terminal orders
Providing information to the Service Administrator or the Service Manager in order to prepare quotations for customers regarding service jobs
Providing high quality customer service and maintaining a good company image

Fulfillment of operational requirements

Project Work and daily business
Cooperation in projects to improve service processes.
CIP activities.
Defining spare parts needed/required and forwarding the request to the Service Administrator.
By fulfilling the required service documentation
By following all procedures required by an organization regarding the service process
By preparing reports depending on the demand and on the request of a supervisor.
Other activities as assigned by a supervisor

Qualifications:

Experience (required):