Employee Order Processing B2B Gift Cards in Hagen bei DOUGLAS

DOUGLAS is Europe’s leading omnichannel beauty destination. We inspire customers to live their own kind of beauty by offering an unparalleled assortment in online stores, via a partner program and in around 1,840 stores. Strengthening our successful omnichannel positioning while consistently developing the customer experience is at the heart of our strategy. In its fiscal year 2021/22, DOUGLAS generated sales of 3.65 billion euros in perfume, decorative cosmetic, skin and hair care, nutritional supplements, health care and accessories.

For our headquarters in Düsseldorf we are looking for you as

• Order Processing: Precise and efficient handling of customer orders for our diverse gift card range
• Conscientious Execution: Smooth processing of orders to provide top-notch customer experiences
• Problem Solving for B2B Customers: Autonomous handling of inquiries and assistance in resolving issues for our B2B customers
• Consultation: Professional guidance for clients in designing motifs, card carriers and conditions to create unique gift cards
• Operational Support in the Seasonal Business: You assist the team in operational tasks such as packing gift cards during peak seasons

• Completed commercial education or a comparable qualification
• Ideally, you have gained experience in customer service and/or order processing
• Your work style: High level of care and precision to ensure a smooth workflow
• Customer orientation: With your friendly and accommodating manner, you assist our customers in realizing their wishes to the best of your ability
• Your flexibility and teamwork will help you work at the interface between administrative and operational tasks
• You speak and write German fluently; English language skills are advantageous.

Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.

30 days of vacation per year

You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)

Super Sale: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.

️ You like fitness? Great! Then our gym pass is just right for you.

Canteen & bistro, as well as free drinks

A positive and motivating environment & celebration of successes

✨ A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.

As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you!

The salary range for this position is €19,000 to €25,000 and varies depending on the applicants' professional experience and monthly working hours (80 to 105 hours). This is an annual gross salary consisting of 12 payments, including Christmas and holiday bonuses