Telesales Agent in Frankfurt am Main bei U S Bank National Association

What is the purpose of this Role?

Telesales Agent is a person signing contracts with new customers in order to increase turnover and profits. The Agent presents the offer and sells during the call and/or via email to win new small to medium sized Elavon customers.

1. Accountabilities for your role - what are you expected to do?

• Establishing contacts with potential customers,

• Making sales calls; selling a full range of merchant processing products and related services

• Proactively probing to determine the prospective customer’s needs, identifying sales opportunities, and obtaining information about the customer

• Explaining features and benefits of products and services for purposes of creating new sales opportunities

• Initiating follow-up calls to ensure customer win and satisfaction

• Signing agreements with new customers,

• Identifying and reporting of operational problems that could lead to loss of customer,

• Identifying opportunities, threats and advocacy related activities,

• Answering inquiries and requests and researching and resolving problems, possibly involving other areas to resolve issues,

• Interfacing with other sales staff to ensure referrals are responded to in a timely manner, supporting Partner Managers on inbound customer related inquiries

• Communicating organization’s policies, procedures and practices to customers,

• Assisting other areas with inbound calls during peak periods

2. Competencies for your Role - how are you expected to behave?

• Ethics and trust. Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.

• Risk. Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

• Customer centricity. Build strong customer relationships and deliver customer centric solutions.

• Drive for results. Hold self and others accountable to consistently achieve meaningful results.

3. Technical Competencies for your Role - what are you expected to know? (software, programs, skills)

• Very good telephone and interpersonal skills

• Very good negotiating skills,

• Very effective selling skills,

• Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments,

• Ability to work individually as well as in a team,

• Very good time management,

• Strong, detailed knowledge of retail finance products and services

• Ensuring compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, philosophy and procedures. Participating in any required corporate and business line training in these areas. Following account opening procedures and understanding and follows internal suspicious activity referral requirements and processes, as required for this position. Actively working with customers to understand each customer's normal account activity, as appropriate for this position.

4. Qualifications Required to perform your Role? (experience, language, driving licence etc)

• Native speaker level knowledge of German language,

• Very good working knowledge of the English language,

• High school diploma or equivalent previous sales experience,

• Telephone sales experience as Junior Telesales Agent or equivalent

5. Control Function Disclosure

This role has been identified as a Controlled Function (“CF4”) under the Central Bank of Ireland’s Fitness & Probity Regime. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the Fitness and Probity Standards. Applicants agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with