Management and staff in Kofax’s Technical Communications job family help the company to ensure that its products and technology solutions are positioned for maximum success through the provision of expert and targeted user documentation and materials. The position of Technical Writer is a core, entry-level departmental role and appointees are expected to perform whole core departmental tasks; albeit more basic tasks by comparison to Senior Technical Writers and above.
Technical Writers will perform some of the following work and be involved in other aspects, as assigned:
- Developing and implementing company standards and protocols for all user documentation provided with products, such as developer guides, system administrator guides, installation guides, API references, online Help and others
- Identifying, acquiring and using industry best-practice equipment, systems and programs for completing and publishing all documentation deliverables
- Working with cross-functional partners, such as Product Management, Engineering and Technical Support to proactively evaluate product roadmaps and other plans for developing innovations; contributing a technical communications writer’s perspective and providing such input and feedback into the development process
- Writing and executing against product development plans:
- Uses departmental authoring techniques and tools and follows group standards and processes
- Researches and defines technical content requirements by analyzing product plans and coordinating with other departments, such as Product Management, Engineering, Technical Support and others
- Maintains internal project glossaries
- Develops technical content (product descriptions, user guides, online Help, technical training and others) and/or reviews documentation written by developers (especially for grammatical correctness)
- Reviews GUI (graphical user interface) text elements
- Supports other writers by peer reviewing content for accuracy, grammar, compliance to standards and other ad hoc needs
- Assists other writers with editing tasks (as appropriate)
- Verifies accuracy, completeness, consistency and maintainability of technical content by reviewing content against builds and/or internal releases
- Coordinates internal, cross-functional technical reviews and updates documentation as appropriate prior to releasing products
- When possible, solicits documentation feedback from customers or external partners and updates the documentation as appropriate
- Maintains a schedule for assigned projects and delivers technical content on-time and on-target (directly supports Product Management, Engineering, and other partners/stakeholders in ensuring product releases are completed on-time and without compromise to quality)
- Supporting internal and external partners/stakeholders/customers, as and when appropriate, in responding to technical content inquiries and/or other ad hoc needs
- Working with the Localization team to coordinate localization schedules and the hand-off of documentation files for translation; providing information about the document files as needed by the Localization team
- Conducting some technical user training (as and when requested/appropriate)
- Conducting in-house usability tests of documentation (when possible)
- Staying abreast of industry and field developments; remaining current in the latest trends and best practices for development, testing and publication of technical content, as well as ever-evolving needs of customers
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
Required Experience
Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following competencies to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.
- Bachelors Degree in a related discipline is strongly preferred
- Typically has 3-5 years’ relevant technical experience
- Must demonstrate an excellent command of the English language
Kofax, Inc. is an Equal Opportunity Employer M/F/D/V