Technical Account Manager I in München bei New Relic

New Relic

Req ID

FY24|S&M|#5131

Location(s)

Munich, Germany;

Work arrangement(s)

Fully Remote (works exclusively from home), Hybrid (works from home and New Relic office throughout the week)

Your opportunity

As a Technical Account Manager at New Relic, you will enable customers to achieve their goals by adopting our observability solution. You will be a trusted advisor and driving force in customer journeys from their initial onboarding, value realisation, and expansion throughout the lifecycle. Your mission will be to remove technical obstacles to adoption, assist with strategic decisions, and build innovative new solutions. You will work with SREs, developers, system administrators, architects, and SMEs within the customer organisation, shaping end-users into New Relic promoters within their organisation.

Working within our Customer Adoption Group and aligned with a sales region. Depending on the size and maturity of the customer, you could be part of an account team that involves many different roles or operate almost autonomously as the main technical point of contact! The role encompasses occasional opportunities to travel (currently fully remote).

What you'll do

Advise customers on standard methodologies, pros and cons of different approaches, and next steps to take, based on a detailed understanding of their objectives and the value of the solutions they are seeking.
Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.
Give hands-on demonstrations, workshops, or enablement sessions on a wide variety of technical topics, e.g installation, building dashboards, and setting up alerts.
Help customers to overcome technical issues that can’t be solved by global technical support. That could involve deep diving and spinning up test environments to solve complex technical problems with simple solutions.
Build long-term relationships and support customers within the prescribed catalog of services to assist customers in making the most of their New Relic contract.
Be the influential expert for Fledgling New Relic users, accelerating their progress.
Kick start the implementation of an Observability Centre of Excellence.

This role requires

Experience in a customer-facing technical role where observability is part of the toolset such as DevOps engineer, sysadmin, or SRE.
Understanding of, Cloud, SaaS, PaaS, and cloud platforms and Experience with coding/scripting, including one or more of supported languages here. (https://docs.newrelic.com/docs/agents/)
Ability to understand technical requirements and map them to possible solutions while keeping sight of the business value generated.
Ability to prioritise and manage your own time and to plan and track progress on tasks with your customers.
Good written and verbal communications skills.

Bonus points if you have

A degree in Computer Science.
Cloud certification in AWS, Azure, or Google Cloud and prior experience with Kubernetes, Cloud infrastructure, or DevOps tools.
Solid understanding of current observability tooling, solutions, and methodologies.
Familiarity with the New Relic platform.
Any of the following languagesL Spanish, Italian, Portuguese, German

We're looking for bold and passionate people to be a part of our mission to help every engineer do their best work, every day, using data, not opinions, at every stage of the software lifecycle. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional and business success through a workforce model called Flex First. Flex First allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Read more about Flex First.
New Relic currently has offices in Germany, Ireland, Spain, and the United Kingdom, and based on business needs may approve work in Belgium, France, Italy, The Netherlands, Switzerland, Sweden, UAE, and other locations throughout the region. Some of our opportunities are limited to specific hir