Client Support Specialist - German speaking in Berlin bei Live Nation

Job Summary:

JOB DESCRIPTION – CLIENT SUPPORT SPECIALIST

Location: Berlin

Division: Ticketmaster International

Line Manager: Regional Director Operations

Contract Terms: Permanent

THE TEAM

Global Client Support & Operations Organization has the mission to build a global support & operations cent er of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction.

International Client Support & Operations team, a vertical of this organization, oversees the full event life-cycle services (from build to play-off) we provide to our clients (Promoters, Venues, Artists, Clubs, etc.) , in markets that operate on the Microflex platform.

Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understand ing of our clients’ needs.

We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction. Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.

THE JOB

In this role as a Client Support Specialist, part of the Client Support Team in the German Market , you will be responsible for delivering services to support clients’ day-to-day operational needs related to the use of ticketing systems and products in facilitating ticketing operations through the life-cycle of the clients’ event portfolio.

You will become the clients’ primary support contact at Ticketmaster, and you will work closely with clients to continuously improve service levels and increase client satisfaction. T he Client Support Specialist will be responsible for maintaining agreed upon service levels. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.

You will leverage ticketing products and process knowledge and provide consultancy services to help define solutions that fulfil clients’ operational needs. In doing so, you will lead and coordinate consultancy efforts with other functional experts within Ticketmaster (Product Operations, Event Support, Client Development, Customer Support, Finance, etc.).

WHAT YOU WILL BE DOING