Last Mile Quality Manager in Hamburg bei Simpmatch GmbH

Your salary

• You earn a fixed salary of 16 €/h
• In addition, you have the possibility of bonuses in the amount of 2 €/h

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Additional benefits

• Startup mentality - flat hierarchies, open communication, great team events, short decision-making processes and a lot of room for your own ideas and participation.
• Sports offers at the "Urban Sports Club
• Own Swapfiets (bicycle)
• 30 days vacation ‍

Your tasks

• Working hours: Monday - Friday from 9:00 am - 6:00 pm
• The core of your job is to ensure that the drivers' tours are successfully completed even in the event of problems. To this end, you are the contact person and interface for the drivers, our DSP (Delivery Service Partner) and our internal employees at the terminal.
• You will be responsible for reporting live KPIs and providing access to the DSP for our terminal staff as well as the rest of the operations area
• In stakeholder management, you have an eye for the other party: You communicate praise, criticism, suggestions for improvement, process changes, etc. between the operations area and the DSPs. In doing so, you build a close partnership with the DSPs.
• You coordinate the DSPs and their drivers in close cooperation with our dispatch team as well as with our terminal staff on site.

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Requirements

• You already have experience in the field of DSP planning, ideally in the CEP industry in the last mile area
• Independence and self-organization characterize your work style - You do not need a meticulously timed work schedule to function
• You have strong communication skills, can argue your position and assert yourself, but at the same time do not lose sight of the perspective of your counterpart.
• A structured analytical mindset, a quick understanding of strategic as well as operational challenges and solution-oriented action are among your strengths
• You can speak fluent German, English skills are an advantage

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