IT Service Desk Agent in Hamburg bei Oldendorff

We are looking for new team members to join our Hamburg and/or Lübeck Office, please choose your preferred location in the application process.

• You will be a member of the global IT Service Desk Team, the main gateway for all worldwide IT related requests
• Following an extensive in-house training, you will respond to IT support requests over the phone, via email and in person
• Management and classification of standard requests and provide solutions while redirecting complex issues to the next level of support personnel (internal or external)
• Maintain technical documentation, follow up with users to keep them updated on their issues, until same it is closed in our ticketing system
• Responsible for supporting users in M365 (Teams, OneDrive, Outlook etc.)
• Administration of user accounts in our various IT systems including IT onboarding for newcomers

On Site:

• Helping our IT Infrastructure team for local problem resolution
• Assist users with their daily needs, by either solving on site and/or forwarding requests to internal teams or external partners
• Setup and handout mobile devices (laptops, iPhone) as well as equipment lifecycle management
• Participate in various IT projects

• Successful completion of a commercial degree, apprenticeship or equivalent (i.e. BA in IT, Computer Science or relevant field)
• Knowledge of basic IT
• You are open towards new challenges with a focus on IT, and enjoy our on-the-job training to build the required, specific IT knowledge
• Your role as a contact person for all our employees, and our international working environment will require very good written and verbal communication skills in English
• As the ideal candidate you describe yourself as an open character with outstanding service skills who likes to take on responsibility and work independent