CBF Connectivity Officer in Frankfurt am Main bei Deutsche Börse

CBF Connectivity Officer (f/m/d) in Frankfurt am Main bei Deutsche Börse

Deutsche Börse

Learn. Develop. Grow. But always: Share value

Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow – personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value!

Who we are

Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Frankfurt am Main

Your career at Deutsche Börse Group

Your Area of Work

In your new position you will be assisting B2B clients (large financial institutions operating on the market) in implementing, maintaining, and troubleshooting Clearstream Banking connectivity products. The type of tasks is highly diversified.

Your responsibilities

Advise customers on the day-to-day usage of Clearstream Banking connectivity media
Provide clients with support on their connectivity setup
Assist clients in finding a solution to technical issues and make recommendations
Train customers on the Clearstream connectivity products
Introduce innovative ideas to keep our products competitive and highly appreciated
Build trust and loyalty of customers by taking a client-centric approach
Plan and execute strategic changes to optimize internal efficiency in line with Company’s objectives
Participate in the connectivity product requirement review and development process
Work with Relationship Management and IT department to improve and promote Connectivity products

Your profile

Written & spoken German as the role will be focused on support Germans financial institutions
Written & spoken English as English is the primary means of communication. French or any other language are of advantage.
Proactive approach in customers’ support
Strategic thinking and project planning
IT skills: proficient with Microsoft Office package and Teams
Excellent customer-oriented communication as well as strong analytical skills
Ability to collaborate and clearly communicate with senior members of the organization
Strong problem-solving skills, accuracy, ability to work as part of the team
Interest in financial markets and open-minded approach towards IT infrastructure
Ability to work in a constantly changing environment and prioritize tasks

Other Information

Opportunity to work in a multicultural team
Distribution of tasks within the team with respect to personal preferences whenever possible
Room for personal initiative and improvement ideas

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.