Customer Experience Specialists in Berlin bei Tibber

NOTE: This role requires tickets to be answered in German. Therefore, a near-native or fluent level is required. Your application will not be accepted if you do not meet this prerequisite.

Hi there, we're happy you found your way here! We're Tibber, a tech company with the mission to empower people to use energy smarter and lower the fuel being used unnecessarily all around the globe. We develop products and solutions that help people reduce, or optimize their electricity consumption. We're already helping hundreds of thousands of households and aiming for more!

Job Mission

Are you passionate about customer service and sustainability? Do you thrive in a fast-paced and dynamic environment? Are you comfortable with change? If so, Tibber wants you to join our team. We are looking for 3 Customer Experience Specialists! As a Customer Experience Specialist at Tibber, you will play a pivotal role in delivering exceptional service and support to our customers while contributing to our mission of revolutionizing the energy industry. Some of your key responsibilities will include:

Customer Engagement: Build strong and lasting relationships with Tibber customers by providing world-class customer service through various channels (phone, email, chat).

Problem Solving: Investigate and resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive customer experience.

Product Knowledge: Develop a deep understanding of Tibber's products, services, and technologies to provide accurate information and assistance to customers.

Technical Support: Assist customers with technical issues related to the Tibber app, smart home devices, and energy management systems.

Billing and Account Management: Handle billing inquiries, account updates, and assist with subscription management.

Education and Outreach: Educate customers about energy-saving opportunities, sustainability, and how Tibber's services can benefit them.

Documentation: Maintain detailed and accurate records of customer interactions, feedback, and issue resolution in our CRM system.

Continuous Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to the enhancement of customer service operations.

Feedback Loop: Act as the voice of the customer within Tibber, providing insights and feedback to help shape our products and services.

️Ideal Profile

Love to help. Previous experience in customer service or a related field is preferred.

Strong communication skills. both written and verbal. Tickets will be in German and our company language is English so near-native or fluent in both languages is required.

Customer first mentality. Empathetic and customer-centric attitude.

Problem solver. Ability to troubleshoot and problem-solve effectively.

Tech savvy. Comfortable working in a technology-driven environment. Prior knowledge of Intercom is a plus.

Interest in our product and services. Passion for sustainability and energy efficiency is a plus.

‍️‍Get Ready For

Innovation. A way to change the landscape of one of the most important industries on the planet.

Growth. A possibility to learn a lot and push the barriers of what you think is possible, with the possibility to grow personally and professionally.

Autonomy. An autonomous and humble culture in a scale-up adventure.

Empowerment. Your voice matters, we are a place to work where laughter and support amongst diverse and inclusive colleagues is a guarantee.

Flexible benefits. Whether this is towards health, wellness, equipment, or other allowances important to you, we will do our best to accommodate your needs.

‍️‍️The Tibber Mindset

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach, both with our own products and the entire ecosystem affected by everything we do.

We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 250+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo and Helsinki, and with that number growing each week, we’re still just getting started. In the future we hop