Customer Service Representative in Hamburg bei Sasol

Sasol

Customer Service Representative

Veröffentlichung: 01.11.2023

Standort: Hamburg, HH, DE

Unternehmen: Sasol

Purpose of Job

Ensure accurate and timeous capturing and execution of customer’s sales orders.
Provide first line support to customer inquiries, resolve customer queries timeously
Enhance customer experience through customer service
Collaborate within Sasol (M&S, Supply Chain, P&O, QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service.

Recruitment Description / Key Accountabilities

Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
Actively communicate with customers regarding SAP order status (order confirmation, delivery confirmation, order solicitation, dates of delivery)
Investigate and resolve customer queries within set targets
Execute consignment stock processes incl. reconciliation and invoicing (as applicable)
Issue pro forma invoice in coordination with M&S (as applicable)
Ensure and follow up of payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) (as applicable)
Management of letters of Credits in cooperation with respective functions as applicable
Maintain SAP Order Processes (housekeeping)

Formal Education

Working Experience

5 years, working experience in similar customer service environment

Required Professional and Personal Skills

Advanced knowledge of SAP, MS Office and Information systems
Experienced in customer service or inside sales, attention to details
Good knowledge of chemical operations and products
Excellent communication and interpersonal skills with strong customer focus
Team player with strong intercultural skills ability to work across cultures and languages
Tolerance for stress and work pressure, ability to manage different tasks in parallel
Very good knowledge of English, written and spoken, additional language(s) will be an advantage

Your Contact Person

If you have any questions about the advertised position or Sasol in Germany, Anna-Lena Tomfohrde will be happy to help you.

Anna-Lena Tomfohrde
Tel.: +49 63684 - 1681
Email: anna-lena.tomfohrde@de.sasol.com

Sasol Germany GmbH
Anckelmannsplatz 1
20537 Hamburg
www.sasolgermany.de